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Browse Directory>   Business Solutions>  Customer Service>  Help Desk and Call Management
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Password Management Survey by RoboForm Enterprise
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Benefits of an Integrated Solution by FrontRange Solutions Inc
July 2008 - (Free Research) View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Zenith Infotech's Virtual Service Desk Turns Customer Service into a Profit Center by Zenith Infotech
November 2008 - (Free Research) Zenith Infotech’s Virtual Service Desk support can easily drain the profitability from your business and Zenith Infotech has the operational skills required to satisfy your customer.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking the Guesswork out of ITIL by Netuitive, Inc.
October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating and Optimizing Service Desk Performance by Kaseya
April 2008 - (Free Research) The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Green-Purchasing Initiatives Research Brief: Is IT Thinking Green? by Citrix Online - GotoMyPC
July 2008 - (Free Research) Organizations large and small are beginning to take a closer look at their environmental impact. Savvy company leaders understand that business practices have to evolve to protect the planet's sustainability as well as the long-term interests o…
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Turn a Limited VPN Connection into Anytime, Anywhere Remote Access by Citrix Online - GotoMyPC
July 2008 - (Free Research) Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote…
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya Inc.
June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.
June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Home Agents by Avaya Inc.
June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.
October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist
July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist
July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist
July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Remote Support and Services by Citrix Online - GotoAssist
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mentor Graphics Video Testimonial by InQuira Inc
October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by VMware, Inc.
August 2008 - (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Delivery: Making Desktop Virtualization Work by Citrix
August 2008 - (Free Research) This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges for desktop management in a pre-Desktop Virtualization world and issues that are not well addressed by Desktop Virtualization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Numara® Track-It! 8 Overview Webinar by Numara Software
March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software
March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Numara® FootPrints 8: Service Management that Serves the Business by Numara Software
March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation (E-mail this company)
September 2007 - (Free Research) Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to five users free of charge, with no time limit.
(DEMO) VIEW ABSTRACT | GO TO DEMO

IT HelpDesk Solution by Extraview Corporation (E-mail this company)
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

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