IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Intelligence Solutions | Customer Service (General) | Availability, Performance and Problem Management | Storage Management | Enterprise Systems Management | Handhelds/ PDA | Mainframe/ High-end Servers | Technology Planning and Analysis | Enterprise Resource Planning (ERP)

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Blackboard enriches the educational experience with Dell PowerEdge Blade Servers that provide 99.7% availability in the classroom by Dell, Inc. and Intel August 24, 2009 - (Free Research) Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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