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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
Large-Scale Deployments with Servicemix 4 by FuseSource
March 31, 2009 - (Free Research) Read this case study to learn how one growing Euopean retailer was able to migrate to an architecture that could support real-time delivery of shop data to the data center for processing and real-time communication of pricing events to its shops using open source integration software.
iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
Transform insights into action IBM’s: Watson and the future of data by IBM
June 06, 2011 - (Free Research) Traditional computing systems are built to analyze only structured data, or to run analytics in batch reporting jobs. Explore how Watson is an example of the new kind of workloads that businesses will apply to achieve their business goals.
Network Equipment Testing : How to Effectively Manage its Complexity by Fanfare
February 2007 - (Free Research) This report examines the people, process and technology supporting network equipment testing. It provides insight on how various companies measure the value testing delivers during release process. Voke. Inc, also provides recommendations on resolving the growing challenges for testing organizations.
Sybase Customer Success: Barclays Capital by Sybase, Inc.
June 2011 - (Free Research) Through increased information visibility and data accuracy, Barclays Capital was able to mitigate exposure to operational and reputational risk. Read the entire case study now, compliments of Sybase.
City of Ulm Case Study by Centennial-Software
July 2008 - (Free Research) The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability.
VMware View Optimization Guide for Windows 7 by VMware, Inc.
June 2011 - (Free Research) This document provides guidelines for configuring a standard Windows 7 image to be used within a VMware View™ environment, providing administrators with the information necessary to create a standard image of Windows 7 leveraging the Microsoft Deployment Toolkit or a script-based approach to optimize a traditionally installed Windows 7 VM.
Providing effective endpoint management at the lowest total cost (Why Switch) by IBM
January 2012 - (Free Research) This white paper outlines a methodology for comparing the total cost of ownership (TCO) of endpoint management technologies including IBM Tivoli Endpoint Manager. Learn why the TCO of Tivoli Endpoint Manager is much lower than other solutions on the market, delivering superior functionality at a fraction of the cost of competitive offerings.
Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps
January 2009 - (Free Research) Content provided by Google. This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users.
Assessing the Total Cost of Ownership for BI by LogiXML
January 2012 - (Free Research) This report provides mid-market organizations a framework for evaluating the total cost of ownership (TCO) of business intelligence (BI) solutions.
Best Practice: Virtualize Your IT Systems Incrementally to Reduce Costs by Quantum Corporation
January 2012 - (Free Research) The Gartner storage research community outlines in their paper that many IT leaders are under pressure to virtualize their infrastructures, in part because virtualization cuts costs and improves IT efficiency. However, IT leaders should virtualize their systems incrementally to ensure the most effective outcome.
Cutting Application Portfolio Costs and Complexity by HP
September 2011 - (Free Research) This resource details how, by leveraging modern application portfolio management, businesses can identify redundancies and inefficiencies to cut costs and complexity, access dashboard views that easily identifies which high-cost applications can and should be replaced and more.
Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP America, Inc.
July 2007 - (Free Research) Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors.
How much can you save by migrating your mainframe? by HP
October 2011 - (Free Research) In today’s tough economy, organizations are pressured to maintain a low total cost of ownership (TCO). This resource can help you compare the total cost of ownership (TCO) for maintaining and extending mainframe based applications versus the costs for migrating the applications to open systems servers.
CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.
July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.
Drive Datacenter Efficiency and Reduce Costs with Oracle's SPARC Enterprise Servers by Oracle Corporation
December 2011 - (Free Research) In this webcast, Oracle senior principal product director Tom Atwood explains the built-in encryption designed to reduce the cost of securing your data center, protecting your IT investment by running legacy applications and new applications within the same system, and improving performance per watt for reduced energy costs.
Business Value of Blade by HP and Intel
May 2011 - (Free Research) This white paper provides tips on how to migrate from legacy server infrastructure to low-cost, high-performance blade servers across such diverse industries as education and healthcare to media and retail.
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