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6 Top Support Issues that Keep Execs Awake at Night by Citrix Online - GotoAssist
May 2008 - (Free Research) This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service.
Solving the E911 Enterprise Location Challenge by Avaya Inc.
July 2008 - (Free Research) Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Meet Healthcare Business Needs with Document Workflow Technology by Captaris, Inc.
February 2008 - (Free Research) Discover how document-centric workflow will benefit healthcare organizations and how it manages the lifecycle of medical documents and patient records, from the initial capture through process management, delivery and archive stages.
How Manufacturing Companies Can Put the "Custom" in Customer Service by CDC Software - Ross Enterprise
October 2008 - (Free Research) Companies in virtually every industry today are striving to meet the ever-increasing demands of their customers. Manufacturers must develop products that are engineered to customer specifications with a wide range of product attributes.
QUOCIRCA BRIEFING - We Are All IT users now by NTR Global
January 2009 - (Free Research) The report draws on Quocirca's knowledge of the technology and business issues faced by organisations and provides advice on the approaches that can be taken to ease the task of IT management.
Bringing SOA Patterns to Life by Oracle Corporation
August 2008 - (Free Research) This white paper details a method to achieve maximum Service Orientated Architecture value, highlighting essential SOA value patterns and real-world case studies that attained measurable business benefits.
Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company
November 2008 - (Free Research) This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
A Guide to Diagnosing .Net Application Errors by AVIcode, Inc.
January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
Optim™ Data Privacy Solution by IBM
The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.
Application Performance Management Report (Aberdeen Group) by Shunra Software
October 2008 - (Free Research) Aberdeen surveyed 206 organizations to examine best practices for managing application performance. These findings serve as a guideline to organizations looking to improve the performance of their business critical applications.
Guide to Evaluating Two-Factor Solutions by PhoneFactor
October 2008 - (Free Research) Check out this webcast and learn about the different methods of two-factor authentication and find out what your company should consider when evaluating this technology.
Whirlpool: Quality Means Loyalty by SAS Institute Inc.
September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.
VTL Data Management Issues by Storage Magazine
September 2008 - (Free Research) With the proliferation of virtual tape libraries within storage environments, storage managers face an increased number of decisions in regards to managing and cataloging the transfer of data to tape.
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