Virtualization | Enterprise Systems Management | Disk-based Backup & Storage/ RAID | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Customer Experience Management (CEM) | Data Center Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Customer Service (General) | Backup Systems and Services | Storage Management

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Smarter Commerce Manufacturing Interactive Guide by IBM January 30, 2012 - (Free Research) Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Storage Europe: Fall 2011 by SearchStorage.com September 02, 2011 - (Free Research) In the Fall 2011 issue of IT in Europe, Manek Dubash explores how open-source storage could be the key to breaking the chains of vendor lock-in. (EZINE) VIEW ABSTRACT | GO TO

Computer Weekly Buyers' Guide: Cloud Computing by ComputerWeekly.com January 19, 2011 - (Free Research) This seven-page Buyer’s Guide to Cloud Computing by Computer Weekly journalists details the kinds of cloud offering that CIOs and senior IT professionals will need to take into account as they plan future outsourcing, hosting and application strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

CW+: Special Report on Oracle by ComputerWeekly.com December 14, 2010 - (Free Research) This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 16, 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM November 17, 2011 - (Free Research) As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Choose a Retail Management System by Sage Software January 06, 2012 - (Free Research) In this white paper, gain insight into how to choose a retail management system that fits the needs of your business. Get tips on how to know whether or not you're ready to buy the software, essential features to look for, and the most common mistakes companies make when selecting their system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Security Magazine – November 2011 by Information Security Magazine October 31, 2011 - (Free Research) This month’s Information Security Magazine cover story focuses on active strategies for malware resistance and compliance, data protection and incident responses found in VDI approaches. Learn how you can implement three top strategies to ensure your active desktop security isn’t compromised. (EZINE) VIEW ABSTRACT | GO TO

Storage Magazine May 2011 by SearchStorage.com May 05, 2011 - (Free Research) Named as one of Storage magazine’s “Hot Technologies for 2011”, automated storage tiering is an effective way to make efficient use of installed data storage resources, and to take advantage of the high performance of solid-state storage. (EZINE) VIEW ABSTRACT | GO TO

Reducing Backup Volume: Key Ways your Organization can Save by Quantum Corporation October 2008 - (Free Research) This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Philips Medical Systems Cures Storage Heartache with the Intel® Entry Storage System SS4000-E by Intel Corporation January 2008 - (Free Research) Using two of the Intel SS4000-E storage servers mirrored for additional redundancy, Philips has cut about USD 10 thousand off the storage cost for more than one terabyte of data by eliminating the need to buy expensive optical disks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Save Money on Mainframe Hardware and Software: Five Simple Steps to Managing MIPS by Compuware Corporation September 2009 - (Free Research) This paper will detail how to control and manage MIPS usage by employing a systematic, repeatable approach that uses powerful technology and a proven process and expertise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing Backup Volume: Key Ways your Organization can Save by Quantum Corporation February 2010 - (Free Research) This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sybase Mobility Guide - a downloadable book by ComputerWeekly.com March 2011 - (Free Research) This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving business performance through new IT service delivery models by ComputerWeekly.com January 2011 - (Free Research) Collaborative technology can reshape relationships within organisations, across supply chains and with customers. This report looks at how trends such as cloud computing, mobility and collaboration will improve IT service delivery across all aspects of business operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

If it's Just a Disk, Why the Reliability Gap Between Vendors? by Nexsan September 2011 - (Free Research) If all storage array vendors buy disk drives from the same small set of disk manufacturers then why is there such a big reliability gap between storage vendors? This white paper seeks to gain insight into this question. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Things System Administrators Need to Know About Virtualization by Global Knowledge March 2011 - (Free Research) The purpose of this white paper is to offer a high-level description of the top 10 things about virtualization every system administrator needs to know; regardless whether you’re just dipping your toes in the virtualization pool or are already in the deep end. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Storage Quality of Service with Oracle Pillar Axiom 600 by Oracle Corporation December 2011 - (Free Research) The Pillar Axiom 600 system delivers business-critical, deterministic Quality of Service consistent with the business value of the application and its data. It eliminates the requirement to overbuy and under-utilize storage to buffer against application interference in a multi-tenancy shared storage system. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Unmatched Ease of Management with Oracle Business Intelligence Enterprise Edition 11g by Oracle Corporation December 2010 - (Free Research) In this video demonstration, you'll learn how a BI solution, along with an enterprise manager, helps you ensure system availability, maximum security and the highest performance for your BI system. (VIDEO) VIEW ABSTRACT | GO TO

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc. April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

#1 BI system for SaaS providers and ISVs by Actuate January 2012 - (Free Research) Learn why six leading software companies are now embedding BIRT into their product for highly customizable, visually rich data analysis and reporting rather than choosing to develop tools of their own. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

TIP GUIDE: Some manufacturers giving SaaS warehouse management systems a shot by HighJump Software January 2012 - (Free Research) Organizations are always seeking new ways to save money. With the market for warehouse management software (WMS) evolving, software-as-a-service (SaaS) warehouse management is becoming a viable option for manufacturers. Read this tip guide and gain expert insights into the WMS market, tips for integration and cost savings. (EGUIDE) VIEW ABSTRACT | GO TO

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Webcast: Connecting Customer Experience Management to Increased Revenue by Ektron, Inc. January 2012 - (Free Research) Join us for an exclusive webcast and hear from Forrester Research about how you can prepare to drive key business outcomes through your digital marketing efforts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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