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Verizon Communications Red Hat Innovation Award Winner Optimized Systems: Case Study by Red Hat January 15, 2010 - (Free Research) Verizon had an increasing need to consolidate and standardize business applications, most notably, its Enterprise Resource Planning system. After a thorough evaluation period of multiple open source vendors, Verizon selected Red Hat Enterprise Linux as the standard operating system for the mission critical business application migration project. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics by SPSS Inc. Worldwide Headquarters May 04, 2009 - (Free Research) A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Infor CRM Epiphany for Insurance by Infor CRM July 01, 2009 - (Free Research) The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. (BROCHURE) VIEW ABSTRACT | GO TO

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 26, 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Increase Your Returns Using Event-Based Marketing by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MP Studio v4.1 (for System Center Operations Manager) - Free 30 Day Trial! by Silect Software December 10, 2009 - (Free Research) MP Studio provides powerful Management Pack authoring, testing, tuning, version control, auditing and documentation. Key features like bulk override management and MP impact analysis speed System Center Operations Manager implementation and upgrade. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Dell™ Reference Architecture Overview for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc. May 01, 2009 - (Free Research) This paper describes the Dell Reference Architecture, a blue print or a starting configuration, for designing Microsoft® Exchange Server 2007 storage in a virtualized server environment using Dell™ EqualLogic™ arrays. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ Reference Architecture Sizing and Best Practices for Microsoft® Exchange Server 2007 in a VMware® ESX Server Environment using EqualLogic PS Series Storage by Dell, Inc. October 20, 2009 - (Free Research) This paper describes the Dell Reference Architecture, a blueprint or a starting configuration, for Microsoft® Exchange Server 2007 in a virtualized server environment and provides guidelines for designing and sizing the storage for the same using Dell EqualLogic PS Series storage systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualizing Microsoft® Exchange® Server 2007 on Dell™ Systems Running VMware® ESX by Dell, Inc. May 01, 2009 - (Free Research) This paper provides an overview of deploying Exchange 2007 Server in a virtualized environment using VMware 3.5 Update 3 on Dell PowerEdge Servers and EqualLogic iSCSI storage array. In this paper a solution building block is proposed for 4000 mailbox users to deploy in an ESX environment running on Dell hardware. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Exchange Server 2007: Performance on VMware vSphere™ 4 by Global Knowledge September 21, 2009 - (Free Research) Increased adoption of VMware infrastructure and continued performance advances in hardware and software have driven the virtualization of Microsoft Exchange. This paper will detail experiments that demonstrate the efficient performance and scalability of Exchange when running inside a virtual machine on a VMware vSphere™ 4 environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pivotal CRM: Built For Sales by Pivotal CRM, a CDC Software solution July 23, 2009 - (Free Research) In this multimedia demo, learn how Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Customer Satisfaction with Email Archiving Systems by Sunbelt Software January 29, 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Enterprise Application Search (EAS) Is Crucial To Your ERP System by IFS June 19, 2009 - (Free Research) There are plenty of appliances that provide Google-like enterprise search but these tools are no replacement for true enterprise application search. This white paper explains the difference between these technologies and how they can help or harm your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IP Telephony from A-Z -- The Complete IP Telephony eBook by ShoreTel December 31, 2007 - (Free Research) Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management. (EBOOK) VIEW ABSTRACT | GO TO

Deploying Operating System Images on Latitude™ and Precision™ E-Series Systems using Microsoft® System Center Configuration Manager 2007 by Dell, Inc. and Intel May 01, 2009 - (Free Research) This whitepaper provides an overview of using the operating systems deployment capabilities of Microsoft System Center Configuration Manager (SCCM) 2007™ to deploy a customized OS image on Dell client systems in a heterogeneous environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Benefits of Unified Messaging in Exchange Server 2007 by Global Knowledge December 2008 - (Free Research) Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MKS Toolkit for Enterprise Developers v9.2p2 - Porting UNIX applications to Windows by MKS, Inc. - Interoperability Division June 2009 - (Free Research) MKS Toolkit for Enterprise Developers is the ultimate in UNIX to Windows migration. Maintain a single course base across UNIX and Windows saving time and money for years to come, while cutting development time - 70%, 80%, even 90%. (TRIAL SOFTWARE) GO TO

The Value of Good Database Development Software: Expert Evaluation of SQL Developer and Toad Development Suite by Quest Software November 2009 - (Free Research) In this technical brief, John Weathington, President and CEO of Excellent Management Systems, Inc.,explores Toad® Development Suite and Oracle's SQL Developer. He provides an honest look at both solutions, and helps you see how a simple side-by-side comparison isn't enough when choosing the right tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs by Pivotal CRM, a CDC Software solution July 2009 - (Free Research) How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infor CRM Interaction Advisor by Infor CRM July 2009 - (Free Research) Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

The Forrester Wave: Email Filtering, Q2 2009 by McAfee, Inc. April 2009 - (Free Research) In late 2008, Forrester conducted an in-depth evaluation of email security filtering, based on 57 criteria. Despite the flurry of recent market acquisitions, we found that this market is still characterized by strong appliance vendors with upstart cloud providers poised to win market shares in the long run. Read on to learn more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explores core principles companies can use to help them select a CRM system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ISE Opens Cash-Savings Spigot for Forbes Energy Services by Xiotech Corporation November 2009 - (Free Research) A thorough evaluation determined that Forbes needed a new email system and efficient storage to support it. Forbes selected Xiotech’s Emprise™ 5000 storage system, featuring patented Intelligent Storage Element (ISE™) technology, which allowed the company to improve the performance and reliability of its email system, while reducing service fees. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Presentation Transcript: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks December 2009 - (Free Research) This presentation transcript shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

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