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An End-to-end Messaging Strategy for SMBs by Dell, Inc. and Intel April 29, 2010 - (Free Research) This paper outlines the critical requirements - reliability and availability, scalability, security, and performance - of an SMB messaging environment and describes and end-to-end messaging solution that meets those requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CSC CloudMail for VMware Zimbra by CSC January 26, 2012 - (Free Research) Moving your messaging application to the cloud can help you lower TCO and increase integration by eliminating the need to maintain an in-house email system. Learn how you can enjoy a full suite of email, calendaring, sharing and document management abilities on any desktop or operating system with a cloud-based platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps January 05, 2009 - (Free Research) Content provided by Google. This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Business Opportunity with CloudMail and Collaboration by CSC January 26, 2012 - (Free Research) Migrating their in-house email systems to the cloud is an option many businesses are actively pursuing. Discover how choosing a cloud-based email and collaboration suite can help your organization address costs, mobility, scalability, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

InfoWorld Preview: Dell's Automated Provisioning for the Private Cloud by Dell, Inc. and Intel February 17, 2011 - (Free Research) Leveraging Dell's Advanced Infrastructure Manager (AIM), the Virtual Integrated System (VIS) Self-Service Creator combines a self-service portal with policy-based provisioning and resource control. Download this InfoWorld preview for further details. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Splunk at Autodesk by Splunk February 10, 2012 - (Free Research) This white paper highlights a customer service and operations system that streamlines your business' processes into one single view for ease of customer assistance, operations and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Datacenter Operational Efficiency Using Self-Service Provisioning and Advanced Performance Analytics by Dell, Inc. and Intel February 17, 2011 - (Free Research) To help IT decision makers evaluate their options for addressing datacenter complexity - Dell posed the following questions to Mary Johnston Turner, research director for IDC's System Management Software service. Learn answers to today's most pressing datacenter questions regarding cloud computing, virtualization, provisioning and more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Serious About Mission Critical by Dell, Inc. and Intel June 29, 2011 - (Free Research) This solution brief explains how organizations can meet new demands for higher performance, security, reliability, and service levels. Gain insight into a processor-based architecture that will allow you to achieve this goal. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

A Simple Guide to the Efficient Enterprise by Dell, Inc. and Intel April 05, 2010 - (Free Research) Recent technology advances in five key areas put efficiency gains on the fast track. Here's how Dell can help CIOs capitalize on virtualization, mobility management, storage optimization, cloud services, and automated IT management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Management as a service (ITMaaS) 451 Research, November 2011 by Nimsoft, Inc. February 09, 2012 - (Free Research) IT management as a Service (ITMaaS) can help admins increase visibility into their environment, monitor and evaluate performance, and improve the functionality of environments through a cloud delivery model. Discover how ITMaaS delivers essential management tools necessary for optimizing your resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Instant-On Cloud Services and Revenues by HP and Intel February 08, 2012 - (Free Research) This case study explores how converged infrastructure solutions helped one organization deliver a cost-effective, virtualized Infrastructure-as-a-Service while increasing service scalability, flexibility, and reducing costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 01, 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Apply the power of CRM to build customer loyalty by Infor CRM February 07, 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. (EGUIDE) VIEW ABSTRACT | GO TO

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adapt your contact center for increased customer satisfaction by inContact January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

Look at Business Size, Budget When Choosing Between SaaS and Hosted ERP by Sage Software February 06, 2012 - (Free Research) This expert guide explains some of the prominent differences between Software as a Service (SaaS) enterprise resource planning (ERP) software and hosted ERP systems including cost, benefits, and risks of both. (EGUIDE) VIEW ABSTRACT | GO TO

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Balancing Act of Mobile Workforce Management by ViryaNet Ltd (E-mail this company) January 25, 2012 - (Free Research) Read this white paper to learn about creating a plan to tackle your mobile workforce obstacles and the details of a system that will assist with your complex tasks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com February 07, 2012 - (Free Research) In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster. (EZINE) VIEW ABSTRACT | GO TO

Video Trancript: Unlock your Back Office and Become a Social Enterprise by Salesforce.com February 06, 2012 - (Free Research) Read this brief presentation transcript to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 16, 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Ways to Make IVR Work For You and Your Customers by inContact January 18, 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Inner Circle Guide to Speech Analytics by Calabrio, Inc. January 25, 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unlock your Back Office and Become a Social Enterprise by Salesforce.com January 31, 2012 - (Free Research) The business value of social and mobile apps can now be harnessed by organizations who are already using SAP applications for their core operations. View this brief video explanation to learn how easy it is to get plugged into today's social, mobile business world by creating cloud apps that seamlessly integrate with your SAP applications and data. (VIDEO) VIEW ABSTRACT | GO TO

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