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Debunking Security Concerns with Hosted Call Centers by inContact September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Adapt your contact center for increased customer satisfaction by inContact January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Inner Circle Guide to Speech Analytics by Calabrio, Inc. January 25, 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Ways to Make IVR Work For You and Your Customers by inContact January 18, 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Mobile ticketing market analysis, strategic opportunities and forecasts by ComputerWeekly.com March 09, 2011 - (Free Research) This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

UPS Basics by Eaton Corporation February 07, 2012 - (Free Research) This resource introduces what a UPS is and explores what kinds of UPS are available. Discover how to select the right UPS and accessories for your needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Seven Types of Power Problems by APC by Schneider Electric February 2009 - (Free Research) This white paper will describe the most common types of power disturbances, what can cause them, what they can do to your critical equipment, and how to safeguard your equipment, using the IEEE standards for describing power quality problems (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximizing UPS Availability by Eaton Corporation February 2012 - (Free Research) This paper explores how you can optimize UPS availability by focusing on minimizing repair time and maximizing redundancy, both inside your UPSs and across your power protection initiatives. Also learn why modular UPS designs provide superior availability even though they typically contain more parts that could potentially fail. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Advantages of Row and Rack-Oriented Cooling Architectures for Data Centers by APC by Schneider Electric October 2010 - (Free Research) This paper contrasts room, row and rack architectures and shows why row-oriented cooling will emerge as the preferred solution for most next generation data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advantages of Migrating from Oracle Sun SPARC to HP Mission Critical BladeSystem Matrix with HP-UX 11i V3    by Hewlett-Packard Limited February 2011 - (Free Research) This white paper discusses why HP-UX 11i v3 Data Center Operating Environment (DC-OE) along with BladeSystem Matrix with HP-UX makes an ideal choice for the mission-critical data center. The paper contrasts HP mission critical capabilities with Oracle Sun Solaris on SPARC and IBM AIX on POWER systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unleashing Stranded Power and Cooling from New and Existing Data Centers by Eaton Corporation February 2012 - (Free Research) This resource examines the causes of today’s data center power and cooling crisis and outlines 5 steps businesses can take to remove inefficiencies from their power and cooling infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming Eight Common Power Management Challenges by Eaton Corporation February 2012 - (Free Research) This resource explores how to overcome 8 common power management challenges with a new generation of intelligent, logical, and complete power management solutions. Learn how to improve power efficiency and cost-effectiveness inside. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Power Protection Costing You More Than It Should? by Eaton Corporation February 2012 - (Free Research) Inside, explore 5 questions you need to ask before selecting a high-efficiency, multi-mode UPS for your data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Impact of Hot and Cold Aisle Containment on Data Center Temperature and Efficiency by APC by Schneider Electric November 2011 - (Free Research) This resource examines hot-air and cold-air containment methodologies and highlights the reasons why hot-aisle containment is the preferred best practice for new data centres. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization and Cloud Computing: Optimized Power, Cooling, and Management Maximizes Benefits by APC by Schneider Electric November 2011 - (Free Research) Virtualization can have major consequences on the data center physical infrastructure (DCPI). Higher power densities can challenge the cooling capabilities of an existing system. Reduced energy consumption may actually worsen the data center's power usage effectiveness (PUE). Learn more about the particular effects of virtualization inside. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Improving Power and Cooling Efficiency in the Datacenter by HP and Intel February 2011 - (Free Research) HP has long been a trailblazer in using technology to reduce total cost of ownership and improve energy efficiency for data center IT systems. Check out this resource and learn the details. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

E-Guide: Properly Sizing your Uninterruptible Power Supply for Disaster Recovery Purposes by Dell, Inc. and Intel March 2011 - (Free Research) Power will be the number-one issue for most IT executives within the next few years. Not only does it represent a significant percentage of data center operating costs, but demand is likely to overtake supply in the near future. This e-guide highlights available courses of action for reducing energy consumption – without sacrificing performance. (EGUIDE) VIEW ABSTRACT | GO TO

Virtualizing Enterprise Application Infrastructure with Sun Chip Multithreading (CMT) Technology by Sun Microsystems, Inc. July 2009 - (Free Research) This white paper is intended to inform senior decision makers about the business benefits associated with virtualizing IT infrastructure using breakthrough CMT technology from Sun. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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