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Patch Management: A Practical Guide to Building an Effective Patch Management Process by Dell India March 17, 2010 - (Free Research) This guide will assist individuals who have been assigned the task or have identified the need to establish a patch management strategy. It details methods and approaches to effectively implement a sound patch management process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Consulting Enterprises - Mapping Database Solutions to Your Needs by Oracle Corporation January 28, 2009 - (Free Research) Guardianship Program is involved in all decisions like paying bills, medical treatments, rent for each person in its system and to manage this they implemented an Oracle Database and Oracle Developer Tool. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Developers How to Strategy (Perspective) on Integrating Open Source BI by Jaspersoft March 18, 2009 - (Free Research) This guide introduces JasperSoft's application programming interfaces to product and development managers. Learn how JasperSoft's reporting and analytics enhance the quality and value of all applications through seamless integration without the frustration of home-grown and legacy systems that are far too expensive to develop, manage, and maintain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Citrix and Citrix Ready Partners Enable Virtual Desktops for Every User by Citrix December 28, 2009 - (Free Research) This white paper presents Citrix’s Vision to simplify IT through desktop virtualization and give customers the flexibility to deliver any type of virtual desktop to any user, with one centralized solution. Citrix provides enterprise-class and best-value solutions that make desktop virtualization a mainstream reality for a broad set of use cases. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Step Up Your Strategy – Fine-Tune Use of Storage Availability Processes as a Part of a Business-Continuity Plan by CDW Corporation September 08, 2009 - (Free Research) Business continuity (BC) and disaster recovery (DR) should be major components of any risk-management strategy. After all, no business wants to be caught unprepared for unforeseen events such as floods, fires, terrorist attacks, power outages or other disturbances. That's why planning and regularly testing BC and DR programs is essential. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Recovery You Can Believe In by i365, A Seagate Company February 04, 2010 - (Free Research) Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 26, 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ERP in SMB: Exploring Growth Strategies by SAP November 15, 2007 - (Free Research) This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Customer Satisfaction with Email Archiving Systems by Sunbelt Software January 29, 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Can Security Management Technologies Help Me with PCI Compliance? by CA August 11, 2009 - (Free Research) Read this paper to learn how CA Security Management provides comprehensive and proven solutions to help achieve PCI compliance by ensuring the privacy of all confidential cardholder information, and detecting and correcting areas of potential exposure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Frost and Sullivan: Customer Experience Management: A Business Imperative beyond a Technology Solution by Hewlett-Packard Company February 22, 2010 - (Free Research) In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success by Infor CRM October 23, 2009 - (Free Research) This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infor CRM Interaction Advisor by Infor CRM July 22, 2009 - (Free Research) Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Your Returns Using Event-Based Marketing by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Finding an Upside in the Downturn with Data Quality by DataFlux Corporation January 22, 2010 - (Free Research) This paper explores how a rigorous data quality program is now a business imperative rather than a luxury. Implemented correctly, it not only gives organizations the agility to better ride out the current recession but also raises their competitiveness when the economy recovers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lean Manufacturing: Five Tips for Reducing Waste in the Supply Chain by Infor August 10, 2009 - (Free Research) Read this paper to learn about the five tips your company can implement to reduce waste in the supply chain and create a successful lean manufacturing program. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Web Content Management Ecosystems: Making Disconnected Technologies Play Nice Together by Clickability, Inc. March 09, 2010 - (Free Research) This whitepaper reviews different levels of technology-integration capabilities and the required processes to achieve successful outcomes. You will also learn the necessary requirements in a WCM platform that allow the freedom to choose a simple high-level integration or a deeper system level integration, depending on your specific use case. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Owens & Minor Migrates Off Mainframe to Windows to Enhance Customer Service, Improve Flexibility, and Drive Innovation by Micro Focus, Ltd December 01, 2009 - (Free Research) Owens & Minor needed to modernize its existing, business-critical enterprise systems while retaining unique business logic. Maintaining the competitive advantage embedded in this business logic while reducing costs to enable re-investment in customer-led improvements was imperative. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence Trends: The Next Generation of Performance Management by Attivio, Inc. February 24, 2010 - (Free Research) BI applications, business process improvements, and improving the use of information and analytics has become a big trend lately. In light of this, this paper focuses on why you need to look for solutions that unify access to all types of information in analytical applications such as BI and BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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