Contact Center Management | Business Process Management (BPM) | Telephony/ CTI/ VOIP | Call Center Management | Database Administration | Interactive Voice Response (IVR/ CTI) | Data Security | Unified Communications / Voice & Data Convergence | Automatic Call Distribution ACD | Secure Instant Messaging

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12 Things to Know When Troubleshooting Your Network by Global Knowledge December 2008 - (Free Research) This white paper addresses twelve common issues that network administrators should examine when troubleshooting network problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Building Dynamic, Decisive .NET Applications by InRule Technology February 2010 - (Free Research) This paper provides .NET developers, architects & analysts: Overview of dynamic business applications and dynamic decisioning, Strategies for implementing dynamic .NET applications, Integration approaches, Overview of Business Rule Management Systems (BRMS), & Tips for leveraging investments in Microsoft technologies & exploiting the power of .NET. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Facilities IT Handbook: Mastering data center climate control by Dell, Inc. and Intel May 2009 - (Free Research) This SearchDataCenter.com eBook takes a look at how to master the climate control for the data center. Organizations are creating more heat in smaller places which in turn requires efficient and effective climate control. Read this paper to learn more about how to properly cool your data center. (EBOOK) VIEW ABSTRACT | GO TO

ER/Studio 8.0 - Database management for the Enterprise by Embarcadero Technologies, Inc. May 2009 - (Free Research) Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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