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Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. (EBOOK) VIEW ABSTRACT | GO TO

Optimizing the Data Center with Energy Efficient Servers by Dell, Inc. and Intel June 01, 2009 - (Free Research) The Dell Energy Smart architecture provides a comprehensive, system-wide approach to balancing performance and energy use in new 11th-generation Dell PowerEdge servers - capabilities that are critical to simplifying IT and meeting the power and cooling challenges of enterprise data centers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Virtualization Management Needs Revamping by CA Technologies. August 2011 - (Free Research) Most enterprises that have deployed virtualization have realized substantial benefits including more agile server consolidation, provisioning, or providing disaster recovery. However, most enterprises are only 30% virtualized. Learn about management and performance measurement tools that help provide further growth in virtualization systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Privileged User Activity Auditing: The Missing Link for Enterprise Compliance and Security by Centrify Corporation September 2011 - (Free Research) View this paper to describe how Centrify DirectAudit can solve the security, compliance and third-party access challenges organizations face when auditing and monitoring UNIX, Linux and Windows systems and discover why traditional approaches cannot address the requirements of today's changing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Benefits of Data Modeling in Business Intelligence by CA ERwin from CA Technologies October 2009 - (Free Research) Through data modeling of BI systems, we can meet many of today’s data challenges. Through logical and physical modeling of business intelligence systems, we can enable the delivery of the correct business information to business users. Read this paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The single most important document: Moving annual reporting into the 21st century by IBM June 2011 - (Free Research) Despite being so important, the process to create the annual report, the 10-K and the 10-Q is still stuck in the Middle Ages. This paper explores the history of annual reporting, the process of manually creating the annual report, and how to bring this process into the 21st century. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why It Pays to Use Electronic Signature by DocuSign, Inc. January 2012 - (Free Research) This white paper describes the many benefits of electronic signatures and how your organization can implement an eSignature system into your current contract process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Automotive parts manufacturer creates global file sharing solution for efficient collaboration by Peer Software January 2012 - (Free Research) Read this brief case study to learn how Kiekert teamed up with Peer Software to implement a content management plan that facilitated efficient, reliable collaboration while also minimizing system resources. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Personal vs. Strategic E-mail Archiving with Exchange 2010 by CommVault Systems, Inc. July 2011 - (Free Research) Individuals and organizations often want to retain as much e-mail as possible. Reasons range from convenience to compliance to organizational policy. Some are also the result of court action and legal hold orders. The most common is the individual’s own requirement to keep e-mail as long as possible in a readily accessible log for collaboration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Imation InfiniVault Proves Faster Data Retrieval for District Attorney's Office by Imation Corp. (E-mail this company) January 2012 - (Free Research) Check out this quick case study to see how the Jefferson County District Attorney’s Office in Golden, Colorado migrated their historical documents off the optical system and onto the ProStor InfiniVault, and the numerous cost and efficiency benefits they realized. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realizing the Value of Virtual Scale-Out NAS by HP and Intel June 2011 - (Free Research) This paper documents the file storage challenges users face and how the HP StorageWorks X9000 systems help organizations address and overcome storage performance, density, management, cost, and deployment issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for Electronic Signatures for Human Resources & Staffing by DocuSign, Inc. January 2012 - (Free Research) This paper details the benefits of electronic signature systems and how they particularly assist the human resources industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Opportunity with CloudMail and Collaboration by CSC January 2012 - (Free Research) Migrating their in-house email systems to the cloud is an option many businesses are actively pursuing. Discover how choosing a cloud-based email and collaboration suite can help your organization address costs, mobility, scalability, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CSC CloudMail for VMware Zimbra by CSC January 2012 - (Free Research) Moving your messaging application to the cloud can help you lower TCO and increase integration by eliminating the need to maintain an in-house email system. Learn how you can enjoy a full suite of email, calendaring, sharing and document management abilities on any desktop or operating system with a cloud-based platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Virtualized Storage Environment with IBM Tivoli Storage Productivity Center by IBM January 2012 - (Free Research) This document provides a summary of how IBM Tivoli Storage Productivity Center supports the IBM System Storage SAN Volume Controller, and provides an in-depth description of the management capabilities that Tivoli Storage Productivity Center provides in a virtualized storage configuration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG Lab Report: Veeam Backup & Replication by Veeam Software July 2011 - (Free Research) This ESG Lab report documents hands-on testing of Veeam Backup & Replication. Topics explored include getting started with Veeam, Instant VM Recovery, Recovery Verification, and Universal Application-Item Recovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What You Should Know about E-Signature Law by DocuSign, Inc. January 2012 - (Free Research) Read this brief white paper to familiarize yourself with eSignature laws so that your company can gain a competitive edge and increase your business's productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Czech Republic Ministry of Foreign Affairs by IBM January 2010 - (Free Research) With IBM, the Ministry of Foreign Affairs was able to launch its ePassport system in just six months—enabling it to obey a new country law as it went into effect. This comprehensive system used IBM Business Partner document readers, fingerprint and photo. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Sheet: File Sharing and Collaboration for Windows and NetApp by Peer Software January 2012 - (Free Research) This brief paper details the challenges of traditional file sharing systems and highlights an enterprise collaboration tool that can better meet content management challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top benefits of automating your IT services by Hewlett-Packard Company July 2011 - (Free Research) Access this exclusive resource to discover a software that can help you reduce the time, cost and risk associated with managing your IT operations by automating your IT processes. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com January 2012 - (Free Research) Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com January 2012 - (Free Research) Download the Open Group Service Integration Maturity Model (OSIMM). (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

SOA Reference Architecture by ComputerWeekly.com January 2012 - (Free Research) Download the Open Group Service-Oriented Architecture reference architecture. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

A Perfect Fit: IBM XIV Storage System with VMWare for Optimized Storage-Server Virtualization by IBM March 2011 - (Free Research) This paper discusses the many challenges of a total virtualized solution in light of the integration of virtualized servers and virtualized storage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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