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Address all your CRM needs with one system by Infor CRM December 19, 2011 - (Free Research) Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

How to successfully consolidate your Windows environment by Hewlett-Packard Company July 16, 2010 - (Free Research) HP's Operations Manager 9.00 for Windows allows your organization to spend more time on strategic initiatives by using consolidated infrastructure monitoring tools. Download this evaluation copy and get a hands-on example of how this software works. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

SQL Anywhere v11.0.1 Developer Edition by Sybase, Inc. June 18, 2010 - (Free Research) Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Adapt your contact center for increased customer satisfaction by inContact January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tech Report: Everything you need to know about vSphere and data storage by Dell and VMware March 05, 2010 - (Free Research) Virtualization goes beyond consolidation by maximizing IT cost savings and enabling timely delivery of highly scalable business services. Download this tech report to learn about storage enhancements that provide better performance, improved usability and easier administration. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Return on Investment in EHRs by Intel and HP September 16, 2011 - (Free Research) Meaningful use is only the beginning:  Efficiency and more –appropriate coding bring savings and increase revenues.  This white paper discusses features and benefits of an EHR system, government incentives, sources for ROI as well as building the business case for EHR. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Inner Circle Guide to Speech Analytics by Calabrio, Inc. January 25, 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airbus Americas Case Study: IT Team Delivers Back-up Communications on BlackBerry Smartphones without Increasing Workload or Costs by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry September 2011 - (Free Research) Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sales Analytics by Oracle Corporation July 2008 - (Free Research) With more accurate sales forecasts and enhanced identification of potential problems and opportunities, Oracle Sales Analytics helps close business faster and increase overall sales revenue. Read this data sheet to learn more. (DATA SHEET) VIEW ABSTRACT | GO TO

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LAN CAT Pricing Tool / Energy Calculator by Avaya December 2011 - (Free Research) The Avaya LAN Competitive Analysis Tool (LANCAT) provides a comparison of Avaya products vs. competitors in the industry. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

The True Cost of Virtual Server Solutions by Dell and VMware March 2009 - (Free Research) In March of 2009, VMware contacted Taneja Group to conduct an assessment of how VMware ESXi 3.5 and Microsoft Hyper-V compare when it comes to hosting multiple virtual machines - what is referred to in this report as "VM Density." Read this analyst report to learn about key findings from this study. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Gartner: The future of videoconferencing by ComputerWeekly.com September 2010 - (Free Research) With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2012 Trends to Watch: Storage by ComputerWeekly.com February 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Network Address Translation (NAT) and Port Address Translation by Global Knowledge November 2010 - (Free Research) It’s common today to use private addressing within an Autonomous System (AS), a collection of routers and subnets under a common administrative domain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Must Innovate to Meet Rising Business Expectations by Centennial-Software July 2008 - (Free Research) Meeting business expectations can be tough, especially when trying to keep up with the dynamics of the IT industry. This white paper outlines today's top five ways to jumpstart your unified infrastructure management approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Storage Simulator by Oracle Corporation March 2011 - (Free Research) Oracle's Unified Storage Simulator makes it possible to install and manage a virtual storage system on any laptop or desktop and experience the power of Open Storage. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

NEW Diskeeper 2011 Server  edition data performance software  FREE 30-day trialware by Diskeeper Corporation May 2011 - (Free Research) Diskeeper 2011 Server edition provides essential performance and efficiency increases for the most powerful systems in a network – the servers. This edition is streamlined from the ground up to focus on fast and efficient performance management of Windows® server operating systems, regardless of the amount of traffic or the time of day. Learn more. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

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