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Analyst's take: Kronos Workforce Central return on investment by ComputerWeekly.com February 25, 2011 - (Free Research) Kronos Workforce Central enables companies to reduce payroll error, reduce human resources management time and cost, and increase employee productivity by providing a centralized system for managing all the facets of the employee lifecycle.The solution can also increase visibility into labor issues and costs for improved decision making. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

InfoWorld Preview: Dell's Automated Provisioning for the Private Cloud by Dell, Inc. and Intel February 17, 2011 - (Free Research) Leveraging Dell's Advanced Infrastructure Manager (AIM), the Virtual Integrated System (VIS) Self-Service Creator combines a self-service portal with policy-based provisioning and resource control. Download this InfoWorld preview for further details. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Accelerating virtual desktop delivery by Dell, Inc. and Intel April 26, 2011 - (Free Research) The Dell™ Virtual Integrated System (VIS) Self-Service Creator tool streamlines provisioning and virtual desktop management in heterogeneous environments, helping reduce administrative burden, increase responsiveness, and ensure security and compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Controlling virtual machine sprawl for efficient resource utilization by Dell, Inc. and Intel April 26, 2011 - (Free Research) Dell VIS Self-Service Creator, part of the Dell Virtual Integrated System (VIS) architecture, helps reduce virtual machine sprawl by automating the process of reducing, reusing, and recycling of compute resources in a shared virtual IT infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Datacenter Operational Efficiency Using Self-Service Provisioning and Advanced Performance Analytics by Dell, Inc. and Intel February 17, 2011 - (Free Research) To help IT decision makers evaluate their options for addressing datacenter complexity - Dell posed the following questions to Mary Johnston Turner, research director for IDC's System Management Software service. Learn answers to today's most pressing datacenter questions regarding cloud computing, virtualization, provisioning and more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Adapt your contact center for increased customer satisfaction by inContact January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

Q&A: Challenges in Managing Heterogeneous Datacenters and Multihypervisor Environments by Dell, Inc. and Microsoft April 27, 2011 - (Free Research) With virtualization and the cloud come new challenges when it comes to management. This white paper discusses the difficulties of maintaining heterogeneous computing environments and explores key factors to consider when selecting a management tool to address them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take Complete Control with the Private Cloud by Microsoft Corporation India Pvt Ltd January 10, 2012 - (Free Research) This exclusive white paper offers a quick checklist that you can use to take the next step to managing and controlling IT across the IT ecosystem to the private cloud. Discover how the private cloud offers many of the same benefits as the public cloud, including self-service, scalability, and elasticity, along with additional security features. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Advanced Infrastructure Manager: Ease virtualization deployment by Dell, Inc. and Intel April 26, 2011 - (Free Research) Many people are seeking the flexibility, consolidation and utilization benefits of virtualization, but find themselves deterred by the technology's limitations and challenges. In this white paper, find out why the potential benefits of a virtualized server deployment are huge. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact of the Dell Virtual Integrated System (VIS) Portfolio by Dell, Inc. and Intel December 07, 2011 - (Free Research) This white paper showcases an automated self-service technology that allows authorized users to deploy and monitor resources while improving response time and control. Learn more about this technology and the quantifiable benefits you can expect to see after implementing it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 26, 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How iPads Enter the Workforce by Citrix February 21, 2011 - (Free Research) Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. (EBOOK) VIEW ABSTRACT | GO TO

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 18, 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Speed – HP Technology Consulting Services for HP Business Decision Appliance by HP and Intel May 26, 2011 - (Free Research) Access this resource to discover how HP Business Decision Appliance can empower your business users with self-service analytics that deliver business insights at a fast speed. Learn how this system can provide data to a wider set of users, easily access and manipulate information for business decisions and speed response to ad-hoc requests. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Virtual Integrated System (VIS) Management Extensions Improve Datacenter Operational Productivity by Dell, Inc. and Intel November 23, 2010 - (Free Research) Learn how increased use of virtualization and cloud computing require corporate IT organizations to increase use of automated self-service provisioning and advanced performance monitoring and analysis tools, plus how recent extensions to Dell's Virtual Integrated System (VIS) management software portfolio are addressing these requirements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge August 27, 2009 - (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unique Express Makes Inroads to a Smarter Freight Solution CASE STUDY by IBM and Intel June 07, 2011 - (Free Research) Read this case study to learn more about the benefits of the Omnix software and how the high availability of the System x server lends of the success of this end-to-end distribution system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Expert guide: How to design job roles and plan careers structures in the IT department by ComputerWeekly.com November 23, 2010 - (Free Research) Somewhere between our in-depth consultants’ guides and our short AnalystNotes that discuss specific aspects of IT careers, there is a need for an up-to-dateoverview of IT career structures. This is it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Procurement and Spend Analytics by Oracle Corporation December 12, 2011 - (Free Research) Through complete end-to-end insight into the factors that impact company performance, you can significantly reduce costs, enhance profitability, increase customer satisfaction and gain competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Imason uses DocAve to Migrate Husky Injection Molding Systems to SharePoint 2010 in Less Than Four Months by AvePoint, Inc. January 06, 2012 - (Free Research) This case study details how Husky successfully migrated massive volumes of data in a matter of four months using SharePoint 2010. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Perkins & Company reclaims 62% of data center floor space and gives staff anytime, anywhere access with virtualization solution from Dell by Dell and Microsoft June 01, 2010 - (Free Research) By rolling out Microsoft® Windows Server® 2008 R2 with Hyper-V™ and Microsoft System Center Virtual Machine Manager on Dell™ PowerEdge™ servers, Perkins & Company consolidated servers and provided employees with virtual desktops. Learn how these solutions helped save time for IT staff, improve productivity for employees, and much more! (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Three Ways to Turbo Charge Your Reporting with Entry-Level BI by SAP America, Inc. December 31, 2011 - (Free Research) Read this white paper to better understand how BI can give you a picture of not just where your business stands, but where it is headed, with data analysis capabilities that reporting software simply doesn't provide. Discover how to leverage entry-level BI to your advantage without disrupting your existing information systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming CIO Challenges in Global Mobility Management by BlackBerry July 01, 2009 - (Free Research) This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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