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Optimizing Service Desk Value by FrontRange Solutions Inc.
December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 04, 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
Password Management Survey by LEGACY - DO NOT USE - Siber Systems
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Debunking Security Concerns with Hosted Call Centers by inContact
September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
CCNA-Level Troubleshooting by Global Knowledge
November 2010 - (Free Research) This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.
Podcast: What cloud innovators really think, a HP CLOUD Webcast by HP Software
May 2011 - (Free Research) This podcast reviews the results of a survey taken by cloud innovators and delves into five best practices to minimize the risk of introducing a cloud environment to the IT shop. Understand necessary steps to manage and secure physical, virtual, and cloud environments across the IT delivery chain and more.
Choosing an Email System for the Mid Sized Business - A comparison by BlackBerry
September 2011 - (Free Research) Many organizations struggle with implementing a cost effective and low maintenance email solution. This paper offers insights into selecting a full featured, cost effective and secure email solution to enable the smaller business, without compromising on performance or scalability.
Comparing the Cost of MDaemon and Microsoft Exchange by BlackBerry
September 2011 - (Free Research) In order to analyze the cost of deploying and managing an email system, Osterman Research undertook a primary and secondary research program. This data was then combined with secondary research in order to develop a cost model that compares MDaemon and Microsoft Exchange. Read on to see how the results may impact your own decision.
Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Diskeeper® 2011: Ensuring maximum Performance on Windows 7 Systems by Diskeeper Corporation
August 2011 - (Free Research) Disk defragmentation software has undergone many changes since it was first introduced to the Windows environment. First-tier defragmentation tools, such as Diskeeper 2011, do far more than just simply defragment a system’s hard drives. Access this exclusive resource to learn about the advantages of Diskeeper 2011, and much more.
E-Guide: Purchasing hardware for SQL Server by Dell, Inc. and Microsoft
January 2012 - (Free Research) SQL Server performance is highly dependent on how you configure your server's storage subsystems. With that in mind, this e-guide dives into a benefit/cost comparison of the increasingly popular solid-state drive (SSD) trend and explains some of the top mistakes people make when purchasing hardware for SQL Server.
LAN CAT Pricing Tool / Energy Calculator by Avaya
December 2011 - (Free Research) The Avaya LAN Competitive Analysis Tool (LANCAT) provides a comparison of Avaya products vs. competitors in the industry.
iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
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