Help Desk and Call Management | Enterprise Systems Management | Business Intelligence Solutions | Mobile Device Management | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Network Management | Wireless Technologies and Mobile Computing | Authentication / Password Management | Customer Self-service/ e-Self Help

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Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Top Ten Essentials for Privileged Account Management by FoxT February 01, 2010 - (Free Research) In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Windows Server 2008 "Starter" GPOs by Global Knowledge December 2008 - (Free Research) An old Chinese proverb advises us to "preserve the old, but know the new." Microsoft's old template concept has been preserved in the Windows Server 2008 operating system, in the form of what Microsoft calls the starter GPO (Group Policy Object). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Manage Storage Resources in a Server Virtualization Environment by CommVault Systems, Inc. February 2010 - (Free Research) Server virtualization in general is supposed to help your customers reduce costs and save money by increasing the utilization of physical server hardware. The solution is a relatively simple one - a tool for better management of customers' storage IO bandwidth combined with higher utilization rates. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Fixed Mobile Convergence by BlackBerry June 2009 - (Free Research) Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Going Beyond Simple Infrastructure Monitoring with HP SiteScope by Hewlett-Packard Company March 2010 - (Free Research) This paper will showcase many advanced capabilities of HP SiteScope software that can enable an enterprise to monitor more of its infrastructure, including Simple Network Management Protocol (SNMP) by management information bases (MIB), network bandwidth, script and enterprise application monitors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Microsoft Windows 7, Dell Reduces Support Costs by 25 Percent and Time to Complete Imaging Work by 50 Percent by Dell, Inc. and Intel September 2009 - (Free Research) Dell is planning to upgrade its 100,000 desktop and portable computers to the Microsoft Windows 7 operating system to help reduce desktop management costs and enhance data security. Read this case study to learn how upgrading to Microsoft Windows 7 helps Dell reduce desktop management costs and enhance data security. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Implementing Device Restrictions in Vista and Server 2008 by Global Knowledge January 2009 - (Free Research) With Vista clients and Server 2008 systems, we have a number of new Group Policy settings that allow us to exert some level of control over which devices users can install and use. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge August 2009 - (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Merging Mobility with Unified Communications by BlackBerry August 2008 - (Free Research) Unified Communications is about getting the right information, in the right context, sent to the right people with the right timing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ingersoll Rand Increases Business Agility with Microsoft Online Services by Microsoft May 2009 - (Free Research) Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Critical Lessons to Help You Deal with the To Six SAP ERP 6.0 Upgrade Challenges by Panaya, Inc. March 2010 - (Free Research) This webcast explores the top challenges of an SAP ERP 6.0 upgrade and provides must-know advice, real-world examples, technical tips and other tricks to help you solve them. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

20 Steps to Delivering the Perfect Order by Esker Inc. March 2010 - (Free Research) Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How Cloud Computing Helps Finance Leaders Achieve Greater ROI for Their Companies by Intacct Corporation March 2010 - (Free Research) In this webcast you'll hear from Frank Colich, vice president of finance with 3TIER, on how his company reduced its financial close time by five days. And Intacct CFO Marc Linden discusses how cloud applications can simplify and streamline any organization. Watch this webcast to learn more about how cloud computing helps gain more ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Governance, Risk and Compliance for Life Sciences Companies by SAP America, Inc. November 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency.. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How Can Security Management Technologies Help Me with PCI Compliance? by CA August 2009 - (Free Research) Read this paper to learn how CA Security Management provides comprehensive and proven solutions to help achieve PCI compliance by ensuring the privacy of all confidential cardholder information, and detecting and correcting areas of potential exposure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dimension Data Helps Purdue Pharma Deploy and Manage Unified Communications to Support Corporate Growth by Dimension Data February 2010 - (Free Research) Read this case study to learn how Dimension Data’s managed services helped a pharmaceutical company replace a legacy phone system with a converged communications solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BlackBerry Solution Helps Municipality Become Model of Facilities Management by BlackBerry December 2009 - (Free Research) The City of Hamilton deployed NOMAD, an application from Horizant, for BlackBerry smartphones, which mobilizes the way facilities management is handled. The solution is designed to automatically push out work orders from the City of Hamilton's back-end database which are then received by tradespeople on their BlackBerry smartphones. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dell and Microsoft solutions help ServiceU deliver reliable system performance and create a virtualized environment that reduces power consumption by 50 percent by Dell and Microsoft February 2009 - (Free Research) ServiceU Corporation was challenged to deploy reliable hardware to support its Microsoft® SQL Server® 2008 environment and virtualize other applications to enhance business flexibility. Read this case study to learn about the benefits that ServiceU achieved through by implementing Dell hardware and Microsoft Hyper-V technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Say Yes to Virtualization: Server Virtualization Helps Businesses Achieve Considerable Reductions in Total Cost of Ownership (TCO) by CDW Corporation September 2009 - (Free Research) Virtualized servers are yielding dramatic cost savings through consolidation of physical resources, reductions in power and cooling requirements, and slashed operational expenses. It’s delivering a magnitude of benefits that many businesses find virtually amazing. Read this whitepaper to learn more about the benefits of server virtualization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting Ready for Microsoft Windows Server 2008 by Dell, Inc. April 2008 - (Free Research) Read this article to learn about the many capabilities and benefits of Microsoft Windows Server 2008 and how Dell products can help simplify the migration to this new operating system. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

How Dell EqualLogic Auto-Snapshot Manager/VMware Edition Helps Protect Virtual Environments by Dell, Inc. December 2008 - (Free Research) Dell™ EqualLogic™ Auto-Snapshot Manager/VMware Edition enables administrators to quickly and easily create hypervisor-aware snapshots of VMs--helping simplify data management, and increase application performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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