Customer Self-service/ e-Self Help | Mobile Device Management | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Change and Configuration Management | Availability, Performance and Problem Management | Problem Ticket Management | Mobile Field Sales/ Wireless Connectivity | Wireless Technologies and Mobile Computing | Remote Access Technologies

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Top 5 Reasons to Replace your Remote Support Tool by LogMeIn, Inc. January 20, 2012 - (Free Research) Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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