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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc. April 01, 2007 - (Free Research) Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Michigan Hospital Improves Patient Care with Healthy Infrastructure by Intel and HP September 19, 2011 - (Free Research) At Metro Health, doctors use an electronic medical record (EMR) application to look at a patient’s medical history, enter examination notes and diagnoses, write prescriptions and view test results. Learn how Metro Health improved availability and lowered energy bills with a server approach. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Maricopa Integrated Health System Case Study – Server and storage technology helps drive hospital’s EMR adoption by Intel and HP September 19, 2011 - (Free Research) Maricopa Integrated Health System had a major decision to make: continue with its paper-based patient record system or adopt an electronic medical record (EMR) solution.  In this case study, learn how Maricopa approached this project and what they realized in terms of IT and business benefits. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

University of Colorado Hospital brings vigor to its Epic software installation using HP Integrity server blades by Intel and HP September 19, 2011 - (Free Research) By serving patients with an HP Converged Infrastructure portfolio, the University of Colorado Hospital was able to successfully consolidate various electronic medical records (EMRs) into an integrated system which was supported by heightened levels of computing performance and availability; the end result - improved patient care. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Debunking Security Concerns with Hosted Call Centers by inContact September 16, 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Scale-out Storage: Why Underlying Infrastructure Matters in Today's Hospitals by Intel January 23, 2012 - (Free Research) Scale-out storage is quickly becoming the modern architecture of choice, meeting the needs of today’s storage systems with greater ease, efficiency, and flexibility than traditional “scale-up” architectures – and at lower costs. Discover how the right underlying infrastructure can yield even more total cost of ownership (TCO) improvements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migration to IMPAX6 helps busy Maryland hospital meet zero downtime goal by Intel and HP November 15, 2011 - (Free Research) Access this resource to find out how the University of Maryland Medical Center was able to migrate to a new PACS system that enabled improvements in areas such as collaboration, availability and business intelligence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gwinnett Medical Center relies on flexible storage to meet goals by Intel and HP September 19, 2011 - (Free Research) Gwinnett Medical Center uses the HP storage area network (SAN) to support almost all of its critical clinical and enterprise management applications. Learn how the SAN supports the hospital system’s full range of McKesson applications, including EHR, pharmacy, physician portal, surgical management, PACS and radiology operations. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Why Healthcare needs Virtual Desktops by Pano Logic, Inc February 01, 2011 - (Free Research) Learn how virtualized desktops can significantly reduce deployment and management headaches for IT organizations in the health care industry. Included are case studies from CharterCARE Health Partners, Henry County Hospital, and St. Vincent’s Catholic Medical Center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Upgrading Wireless Networks in the Hospital by SearchHealthIT.com November 15, 2011 - (Free Research) In the next few years, hospitals will be rolling out all kinds of technology to improve patient care. Each of these devices and systems must be able to send and receive information instantly. (EBOOK) VIEW ABSTRACT | GO TO

Health Care Business Intelligence and Analytics Report by SearchHealthIT.com September 28, 2011 - (Free Research) Explore the impact of business intelligence in provider settings, and the results of the SearchHealthIT.com reader survey, in this exclusive report. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Adapt your contact center for increased customer satisfaction by inContact January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

MidMichigan Health - Case Study by VMware, Inc. January 11, 2012 - (Free Research) This case study examines how MidMichigan Health reduces costs and makes it fast and easy for clinicians to access medical records and healthcare applications so they can spend more time with patients. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Norman Regional Health Systems - Case Study by VMware, Inc. January 09, 2012 - (Free Research) Access this case study to learn how Norman Regional Health selected VMware View™ to provide doctors, nurses, and other staff with ready access to clinical applications, such as Meditech, or to imaging servers with X-rays, MRIs, and other medical images. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Inner Circle Guide to Speech Analytics by Calabrio, Inc. January 25, 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Park Nicollet Protects Vital SharePoint Data and Meets Compliance Objectives with DocAve by AvePoint, Inc. August 01, 2011 - (Free Research) This case study describes how Park Nicollet Health Services was able to leverage AvePoint's DocAve to meet crucial compliance objectives and protect vital SharePoint data. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Building blocks for data center DNA by Dell, Inc. and Intel April 25, 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Healthcare sector to shed pounds with mobile health applications by ComputerWeekly.com November 26, 2010 - (Free Research) If the worldwide health system is not in crisis, it is under intense pressure and cost cutting trends in the light of the global downturn are only set to continue. For most hospitals and medical establishments budget allocations for IT were expected to be smaller in 2009 than in 2008. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating and Archiving Patient-centric Medical Images by Dell, Inc. May 09, 2011 - (Free Research) As medical imaging evolves in the digital era, images must be delivered through a single information network and be easily accessible. Current methods of managing images are proving increasingly inefficient and costly.  Read about a platform that addresses these concerns and provides simplified and accelerated access to medical files and images. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Ways to Make IVR Work For You and Your Customers by inContact January 18, 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation December 01, 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Splunk at Autodesk by Splunk February 10, 2012 - (Free Research) This white paper highlights a customer service and operations system that streamlines your business' processes into one single view for ease of customer assistance, operations and security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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