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Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Power to the Email - How to Quickly Deploy Storage for A Complex Exchange Environment by Dell Compellent May 10, 2011 - (Free Research) Do your administrators need more control over their email storage and archiving? Check out this white paper to learn why Microsoft Windows PowerShell may be the best choice for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Five Things About Windows Server 2008 You Might Not Know by Global Knowledge June 01, 2009 - (Free Research) Here five things about Windows Server 2008 that are the less obvious, more esoteric, yet useful features or quirks. The following is a brief list of some things that I tend to assume that many people know, and I am constantly amazed by clients and students who really don't know them. How many do you already know? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring Security on i by Bsafe Information Systems August 2008 - (Free Research) This security runbook guides you through all stages of securing your system. Discover the importance of a company-wide commitment to security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Greater Performance and Efficiency with Hybrid Storage Pools by Oracle Corporation March 2010 - (Free Research) This white paper provides an overview of hybrid storage pools (HSPs) and how they can help businesses meet the growing demands for storage I/O throughput in today's data-intensive applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intel Streaming and Virtual Hosted Desktop Study: Benchmarking Results by Dell, Inc. and Intel November 2008 - (Free Research) Read this paper to learn what Intel IT found when they compared the impact on servers and the network for both streaming software and virtually hosted computing models. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: High-performance Lustre File and Storage Platform by DataDirect Networks November 2011 - (Free Research) TGen has been a pioneer in the cluster computing industry for over 5 years. By deploying the DDN EXAScaler, TGen eliminated I/O bottlenecks and now fully has in place a storage solution for today’s and tomorrows’ sequence alignment. Read this case study to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hyper-V Server 2008 R2: Free Virtualization without a Server Operating System by Global Knowledge February 2011 - (Free Research) This paper examines how virtualization has become such a hot topic that the number of virtualization techniques, tools, and technologies is into the dozens, and that’s just from Microsoft. Some of the benefits of virtualization include hardware cost savings, configuration optimization, less disruption, and easier reallocation of resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Visual Review of NAT and PAT by Global Knowledge November 2010 - (Free Research) Many people are confused by Cisco’s NAT/PAT naming conventions, such as “inside local”, etc. so I have put together a few diagrams that might help. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

City of Ulm Case Study by Centennial-Software July 2008 - (Free Research) The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SecurStor 2500 RAID by Excel Meridian Data, Inc. SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc. March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting VoIP for Your Enterprise by Global Knowledge Network, Inc. December 2004 - (Free Research) Voice over Internet Protocol is the future of enterprise telecommunications. Find out if VoIP is the right choice for your company right now. Discover the benefits VoIP has to offer and how to overcome potential pitfalls during deployment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Data Center eZine - Volume 2 by Virtual Data Center eZine May 2008 - (Free Research) This issue looks at two areas of pain, gain and risk in server virtualization: I/O bottlenecks and virtualizing email systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

V-locity 2 by Diskeeper Corporation November 2010 - (Free Research) Fragmentation doubles on virtual platforms but defragmentation is all but impossible without draining system resources while doing it. V-locity cures and prevents fragmentation with zero resource conflicts. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

How to successfully consolidate your Windows environment by Hewlett-Packard Company July 2010 - (Free Research) HP's Operations Manager 9.00 for Windows allows your organization to spend more time on strategic initiatives by using consolidated infrastructure monitoring tools. Download this evaluation copy and get a hands-on example of how this software works. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The Case for Infrastructure Convergence by HP and Intel October 2011 - (Free Research) Read this resource and learn how a converged infrastructure solution can standardize equipment, upgrade your technology and boost IT operations. This allows your business to improve customer service, increase productivity and reduce costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: The state of IT project management in the UK by ComputerWeekly.com October 2010 - (Free Research) Project management performance is improving but the environment is increasingly challenging. This final report from the ComputerWeekly Project/Programme Management Survey details the state of the art and offers insights and recommendations for greater project success. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An Introduction to Windows Server 2008 Server Manager by Global Knowledge Network, Inc. January 2008 - (Free Research) This white paper introduces the Server Manager console and will help you find your way around it, so that you can get up to speed with Server 2008 quickly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Pillar Axiom 600 SAN Storage: System Overview and Architecture by Oracle Corporation December 2011 - (Free Research) Oracle’s Pillar Axiom 600 storage system delivers unmatched capacity utilization, ease of use and an integrated dynamic management of I/O prioritization to make sure critical applications perform optimally under any load condition. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Errors to Avoid When Commissioning a Data Center by APC by Schneider Electric February 2009 - (Free Research) This paper outlines the ten most common errors that prevent successful execution of the commissioning process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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