InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing more... >> Discover more offerings from IBM.
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Technology Outsourcing | Business Process Outsourcing | Operational BI | Business Process Management (BPM) | Service Oriented Architecture (SOA) | Business Intelligence Solutions | Managed Service Provider (MSP) | Customer Service (General) | Network Management | Telecom Auditing and Expense Management

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The Deal Zone: Getting Real about IT Outsourcing Agreements by Infocrossing, A Wipro Company December 2008 - (Free Research) This white paper outlines what you need to know to navigate the stormy waters of outsourcing agreement negotiation to arrive safely at harbor with a deal that works. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE) GO TO DETAILED REPORT

Magic Quadrant for Integration Service Providers by E2open December 2008 - (Free Research) Increasing automation, international e-commerce are driving new offerings, infrastructure improvements and consolidation in the integration-as-a-service and B2B project outsourcing market segments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Increase Value and Reduce Risk with Outsourcing Strategies by Ounce Labs December 2008 - (Free Research) This report examines outsourcing practices from 200 of the largest organisations in the UK and the US and provides pointers as to how the most experienced outsourcers are putting in place effective processes to drive the risk out of outsourcing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future Carrier Network: Adopting New Outsourcing Business Models by Alcatel-Lucent November 2008 - (Free Research) This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transcending Time and Attendance: High Performance Manufacturing with Workforce Management by Infor December 2008 - (Free Research) This whitepaper will provide insight into the concepts, components and benefits of implementing a strategic workforce management solution for manufacturers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing a Business Continuity Strategy by CDW Corporation March 2008 - (Free Research) This white paper discusses the technologies and techniques necessary for an optimized business continuity strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Network Management and Applications Performance Services by Alcatel-Lucent August 2008 - (Free Research) This E-Guide examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Help Desk Warning Signs: Is it Time to Consider Outsourcing? by ABS Associates, Inc. July 2008 - (Free Research) There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enable Project-Centric Manufacturing with Business Software by IFS July 2008 - (Free Research) Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Enterprise Network Partner - Management and Transformation by Alcatel-Lucent November 2008 - (Free Research) This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact Of VMware Virtual Desktop Infrastructure - Financial Services Industry by VMware, Inc. December 2008 - (Free Research) Find out how a VMware financial service customer used VMware® View™ 3, formerly VMware Virtual Desktop Infrastructure, to reduce costs, free up office space and increase worker productivity in its remote offices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving down Costs While Increasing Efficiency of Fax Communications by Premiere Global Services October 2008 - (Free Research) This document illustrates how outsourcing fax communications allows you to decrease operational costs, scale capacity up and down, meet compliance and security requirements, and reduce vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Lean Paradox: Flexible Supply Chain Management and Outsourced Manufacturing by E2open December 2008 - (Free Research) LSI Corporation deployed lean supply chain management practices to significantly cut costs and cycle times. Don't miss your chance to learn how they did it. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Truth About Outsourcing Help Desk by ABS Associates, Inc. February 2008 - (Free Research) There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Steps to Secure Internet Single Sign-On by Ping Identity Corporation November 2008 - (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on with a federated identity management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Multi-factor Authentication in Managed Security Services and SaaS Deployments by Arcot Systems, Inc. October 2008 - (Free Research) Check out this webcast and learn about current trends in multi-factor authentication strategies, such as Managed Security Services Providers (MSSP) and software-as-a-service (SaaS) deployments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Retail and Online Commerce Infrastructure: Understanding Total Cost of Ownership by Akamai Technologies October 2008 - (Free Research) This white paper provides a comprehensive view of numerous legacy costs as part of a total cost of ownership (TCO) assessment of a retailer's in-house support of its online channel infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding and Selecting a Database Activity Monitoring Solution by Tizor October 2008 - (Free Research) Database Activity Monitoring is an extremely valuable tool for compliance and security; it is critical to the emerging practice of information-centric security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Channel Success Stories: Virtualization Case Study: Vitale Caturano by Dell PartnerDirect and Intel December 2008 - (Free Research) Download this Podcast for a first hand account of how one company outsourced its IT operations and the benefits they sought by doing so. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Secure Internet Single Sign-On for Salesforce CRM by Ping Identity Corporation November 2008 - (Free Research) Identity management software has proven itself in terms of functionality, cost savings, user experience and security. PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management and Workflow Solutions by Captaris, Inc. Captaris Workflow provides flexible, integrated business process workflow automation for organizations using Microsoft software, enabling productivity, accountability, and compliancy. Captaris Workflow tasklists can be delivered to Outlook, CMS, SharePoint, Captaris Workflow Webaccess, a web portal, or a wireless device.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Dimensions Is Fast! How Fast? Try 60 Times Faster! (Dimensions CM versus Subversion) by SERENA Software, Inc. June 2008 - (Free Research) Not only is Serena Dimensions CM the industry's "most capable software change and configuration management tool", it is also the fastest. That's because it's built for speed, delivering the superior performance that teams need to accomplish their goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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