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Technology Outsourcing | Business Process Outsourcing | Data Security | Managed Service Provider (MSP) | Customer Service (General) | Network Management | Telecom Auditing and Expense Management | Disaster Recovery | Operational BI | Contact Center Management

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The Deal Zone: Getting Real about IT Outsourcing Agreements by Infocrossing, A Wipro Company December 2008 - (Free Research) This white paper outlines what you need to know to navigate the stormy waters of outsourcing agreement negotiation to arrive safely at harbor with a deal that works. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future Carrier Network: Adopting New Outsourcing Business Models by Alcatel-Lucent November 2008 - (Free Research) This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Network Management and Applications Performance Services by Alcatel-Lucent August 2008 - (Free Research) This E-Guide examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

The Rise of Storage-as-a-Service by Iron Mountain Digital September 2008 - (Free Research) This paper discusses the Storage-as-a-Service concept spearheaded by Iron Mountain Digital. It supports online data protection and recovery, digital records management, and information destruction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Increase Value and Reduce Risk with Outsourcing Strategies by Ounce Labs December 2008 - (Free Research) This report examines outsourcing practices from 200 of the largest organisations in the UK and the US and provides pointers as to how the most experienced outsourcers are putting in place effective processes to drive the risk out of outsourcing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Ebook: Mastering PCI by Information Security Magazine August 2008 - (Free Research) This eBook gives expert advice on successfully achieving PCI compliance, by selecting the right auditor and implementing new requirements into your company's IT infrastructure. Read this book and learn how to master PCI compliance. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

FREE TRIAL: File System Auditor Version 2.0.6 by ScriptLogic Corporation September 2008 - (Free Research) File System Auditor™ allows administrators to audit file access, generate easy-to-understand compliance reports and create alerts tied to file system events - all from a centralized management console. (DEMO) VIEW ABSTRACT | GO TO DEMO

Configuration Audit and Control: 10 Critical Factors to CCM Success by Tripwire, Inc. October 2008 - (Free Research) Change and Configuration Management (CCM) tools and processes have become rather commonplace in today's business community as an effective way to gain control of dynamic IT environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Enterprise Network Partner - Management and Transformation by Alcatel-Lucent November 2008 - (Free Research) This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving down Costs While Increasing Efficiency of Fax Communications by Premiere Global Services October 2008 - (Free Research) This document illustrates how outsourcing fax communications allows you to decrease operational costs, scale capacity up and down, meet compliance and security requirements, and reduce vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Lean Paradox: Flexible Supply Chain Management and Outsourced Manufacturing by E2open December 2008 - (Free Research) LSI Corporation deployed lean supply chain management practices to significantly cut costs and cycle times. Don't miss your chance to learn how they did it. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Help Desk Warning Signs: Is it Time to Consider Outsourcing? by ABS Associates, Inc. July 2008 - (Free Research) There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enable Project-Centric Manufacturing with Business Software by IFS July 2008 - (Free Research) Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact Of VMware Virtual Desktop Infrastructure - Financial Services Industry by VMware, Inc. December 2008 - (Free Research) Find out how a VMware financial service customer used VMware® View™ 3, formerly VMware Virtual Desktop Infrastructure, to reduce costs, free up office space and increase worker productivity in its remote offices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Truth About Outsourcing Help Desk by ABS Associates, Inc. February 2008 - (Free Research) There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selecting a Security Plan That Meets Industry Regulations by Bsafe Information Systems August 2008 - (Free Research) If you don't have a plan to achieve compliance with Sarbanes-Oxley, PCI, the Canadian Bill 198, HIPAA, Basel II, and other regulations, you need an approach that can provide powerful protection, systems management and auditing features. (DEMO) VIEW ABSTRACT | GO TO DEMO

What's Good for Security Is Good for Operations: Why Configuration Assessment Followed by Change Auditing Is Key to Operational Stability by Tripwire, Inc. July 2008 - (Free Research) Discover why configuration assessment followed by change auditing is key for operational stability, and that gaining visibility into all change to IT systems is the first step toward employing best practices across the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Trust by Operationalizing Security and Compliance by Tripwire, Inc. September 2008 - (Free Research) Vesta implemented Tripwire® Enterprise as it continuously monitors IT infrastructure for all unauthorized change to help maintain known, trusted, and compliant system environments ensuring audit requirements are met. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Multi-factor Authentication in Managed Security Services and SaaS Deployments by Arcot Systems, Inc. October 2008 - (Free Research) Check out this webcast and learn about current trends in multi-factor authentication strategies, such as Managed Security Services Providers (MSSP) and software-as-a-service (SaaS) deployments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using Configuration Audit & Control to Meet Compliance by Tripwire, Inc. September 2008 - (Free Research) CAPITAL Card Services wanted a solution that could help automate compliance, improve best practices and reduce unplanned work to meet this requirement it turned on to Tripwire as a result Capital was able to reduced unplanned work by 75%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Practical Approach to Controlling Privileged Accounts by FoxT October 2008 - (Free Research) Read this whitepaper to learn how organizations can significantly improve the security over their IT assets and greatly simplify their IT audits when operations are traceable back to a specific, physical user. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Channel Success Stories: Virtualization Case Study: Vitale Caturano by Dell PartnerDirect and Intel December 2008 - (Free Research) Download this Podcast for a first hand account of how one company outsourced its IT operations and the benefits they sought by doing so. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

5 Steps to Secure Internet Single Sign-On by Ping Identity Corporation November 2008 - (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on with a federated identity management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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