Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Foglight - Application Management to Unify IT and the Business by Quest Software. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software.
		Research Listing: Moving beyond the Spreadsheet: Unlocking the Latest Technologies to Drive Performance-Based Management by Actuate. Read this whitepaper to explore how a comprehensive performance management solution brings together the individual threads of organizations to form a complete picture without more... >> Discover more offerings from Actuate.

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Technology Outsourcing | Business Process Outsourcing | Network Management | Managed Service Provider (MSP) | Customer Service (General) | Availability, Performance and Problem Management | Telecom Auditing and Expense Management

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The Deal Zone: Getting Real about IT Outsourcing Agreements by Infocrossing, A Wipro Company December 2008 - (Free Research) This white paper outlines what you need to know to navigate the stormy waters of outsourcing agreement negotiation to arrive safely at harbor with a deal that works. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future Carrier Network: Adopting New Outsourcing Business Models by Alcatel-Lucent November 2008 - (Free Research) This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Increase Value and Reduce Risk with Outsourcing Strategies by Ounce Labs December 2008 - (Free Research) This report examines outsourcing practices from 200 of the largest organisations in the UK and the US and provides pointers as to how the most experienced outsourcers are putting in place effective processes to drive the risk out of outsourcing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Network Management and Applications Performance Services by Alcatel-Lucent August 2008 - (Free Research) This E-Guide examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

FREE TRIAL: File System Auditor Version 2.0.6 by ScriptLogic Corporation September 2008 - (Free Research) File System Auditor™ allows administrators to audit file access, generate easy-to-understand compliance reports and create alerts tied to file system events - all from a centralized management console. (DEMO) VIEW ABSTRACT | GO TO DEMO

Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation (E-mail this company) Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Enterprise Network Partner - Management and Transformation by Alcatel-Lucent November 2008 - (Free Research) This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving down Costs While Increasing Efficiency of Fax Communications by Premiere Global Services October 2008 - (Free Research) This document illustrates how outsourcing fax communications allows you to decrease operational costs, scale capacity up and down, meet compliance and security requirements, and reduce vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Lean Paradox: Flexible Supply Chain Management and Outsourced Manufacturing by E2open December 2008 - (Free Research) LSI Corporation deployed lean supply chain management practices to significantly cut costs and cycle times. Don't miss your chance to learn how they did it. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Help Desk Warning Signs: Is it Time to Consider Outsourcing? by ABS Associates, Inc. July 2008 - (Free Research) There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm February 2008 - (Free Research) This white paper explores how Business Process Management enables organizations to meet automation, efficiency and regulatory requirements. Discover how retail banking, investment banking and insurance sectors have successfully leveraged BPM technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enable Project-Centric Manufacturing with Business Software by IFS July 2008 - (Free Research) Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact Of VMware Virtual Desktop Infrastructure - Financial Services Industry by VMware, Inc. December 2008 - (Free Research) Find out how a VMware financial service customer used VMware® View™ 3, formerly VMware Virtual Desktop Infrastructure, to reduce costs, free up office space and increase worker productivity in its remote offices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Truth About Outsourcing Help Desk by ABS Associates, Inc. February 2008 - (Free Research) There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Multi-factor Authentication in Managed Security Services and SaaS Deployments by Arcot Systems, Inc. October 2008 - (Free Research) Check out this webcast and learn about current trends in multi-factor authentication strategies, such as Managed Security Services Providers (MSSP) and software-as-a-service (SaaS) deployments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

InfinityQS ProFicient by Infinity QS InfinityQS ProFicient suite of software offers extensive functionality, allowing you to chart and analyze data in a way that's most meaningful to you.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ExtraView Enterprise - Business Process Management Software by Extraview Corporation (E-mail this company) ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, processes and people.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

2008 SAP Education Online Summit and Expo by SAP America Inc September 2008 - (Free Research) Attend this Virtual Seminar and learn how to implement an effective enterprise learning strategy. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Channel Success Stories: Virtualization Case Study: Vitale Caturano by Dell PartnerDirect and Intel December 2008 - (Free Research) Download this Podcast for a first hand account of how one company outsourced its IT operations and the benefits they sought by doing so. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

5 Steps to Secure Internet Single Sign-On by Ping Identity Corporation November 2008 - (Free Research) This white paper describes why and how any organization can implement secure Internet single sign-on with a federated identity management system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure Internet Single Sign-On for Salesforce CRM by Ping Identity Corporation November 2008 - (Free Research) Identity management software has proven itself in terms of functionality, cost savings, user experience and security. PingFederate is a software solution installed on-premise and PingConnect is an on-demand managed service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retail and Online Commerce Infrastructure: Understanding Total Cost of Ownership by Akamai Technologies October 2008 - (Free Research) This white paper provides a comprehensive view of numerous legacy costs as part of a total cost of ownership (TCO) assessment of a retailer's in-house support of its online channel infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Successful Live Event Streaming by Limelight Networks, Inc. December 2008 - (Free Research) Join David Burkhardt, head of Limelight Networks Professional Services, as he discusses how Limelight has enabled the world's largest live steaming events. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dimensions Is Fast! How Fast? Try 60 Times Faster! (Dimensions CM versus Subversion) by SERENA Software, Inc. June 2008 - (Free Research) Not only is Serena Dimensions CM the industry's "most capable software change and configuration management tool", it is also the fastest. That's because it's built for speed, delivering the superior performance that teams need to accomplish their goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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