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Panduit's Interactive Resource Center - Unified Physical Infrastructure by Panduit February 12, 2010 - (Free Research) During this unique and interactive event, learn more what unified physical infrastructure entails and how it can help you address the challenges of the core systems – control, power, completion, security and communications – that have traditionally existed in a siloed environment. (INFORMATION CENTER) VIEW ABSTRACT | GO TO

Dashboard editors streamline 'busy' dashboards and spur user adoption by Datawatch Corporation February 11, 2010 - (Free Research) Dashboards cluttered with confusing gauges and dials aren't good for anyone. In this expert podcast, Baseline Consulting's Steve Putman offers his advice on how a dashboard editor can clean up 'busy' dashboards and spur user adoption. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ensure Online Services are Secure and PCI Compliant: IT Processes that Keep Pace with Rapid Growth by Tripwire, Inc. December 10, 2009 - (Free Research) bwin Interactive Entertainment is an online gaming company that needed to quickly become PCI compliant, implement IT policies that would facilitate the company’s rapid growth, and generally ensure that their online offerings are all trustworthy, safe, and secure. Read this case study to learn how Tripwire solutions helped bwin meet all their needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Hitachi IT Operations Analyzer Software: Smart and simple data center performance and availability monitoring by Hitachi Data Systems June 04, 2009 - (Free Research) Designed to help you streamline IT operations, improve customer service levels, reduce total cost of ownership (TCO) and boost efficiencies, the IT Operations Analyzer is easy to deploy and manage across the data center without specialized training or knowledge. (DATA SHEET) VIEW ABSTRACT | GO TO

The 5 Critical Steps for an Effective Disaster Recovery Plan by InMage Systems January 29, 2010 - (Free Research) Maintaining some form of business continuity plan is imperative for your business. Designed to provide a way for an enterprise to continue business operations in the event of a business interrupting catastrophic disaster, business continuity plans can protect your data and business operations if the unthinkable happens. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle WebLogic Suite 11g Technical White Paper by Oracle Corporation June 01, 2009 - (Free Research) Oracle WebLogic Suite 11g is a significant new release of the core application grid infrastructure foundation underpinning Oracle Fusion Middleware. It has been designed to provide a standards-based, mission-critical platform for organizations that deploy application grid and service-oriented architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Financial and Functional Advantages in Connected Building Solutions with the Unified Physical Infrastructure℠(UPI) by Panduit January 28, 2010 - (Free Research) Read this paper to learn about being connected building planning requires tightly integrated, well-coordinated cross-functional communication and project management across four functional phases: organizational alignment, technology strategies, network design considerations, and financial analysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realize effective distributed development via a virtual software factory by Island Training Solutions, Inc. September 11, 2009 - (Free Research) This one minute flash video and accompanying interactive pdf will introduce you to the concept of a virtual software factory. Check out the interactive pdf for information and links to the solutions behind the factory, including links to some of our newest ROI calculators. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Infrastructure & IT Operations Management - Free Software Download! by Splunk March 02, 2010 - (Free Research) Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds, instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. Try this 60 day free trial now! (TRIAL SOFTWARE) GO TO

Presentation Transcript: A Practical Guide to Measuring Customer Satisfaction in a Contact Center by Interactive Intelligence, Inc. March 05, 2010 - (Free Research) This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

10GbE and FCoE and DCB: Ready for the Evolution of SAN Fabrics? by Dell, Inc. February 01, 2010 - (Free Research) This article will provide an overview of the reasons Data Center Bridging (DCB) is being developed and how it can improve networking in the data center for applications, servers, and storage. (EZINE) VIEW ABSTRACT | GO TO

HP Integrity Server Blades and Oracle Real Application Clusters (RAC) in SAP Application Environments by Arrow ECS HP Group and Intel October 05, 2009 - (Free Research) Enterprises that rely on enterprise resource planning and business intelligence applications have a solution that can manage exploding volumes of data while lowering cost and simplifying operations. HP Integrity server blades are designed to be always available, always scalable, and always virtualized to support applications such as SAP. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Windows Server® on WAAS: A New Architecture for Simplified Branch Operations by Cisco Systems, Inc. December 01, 2008 - (Free Research) Windows Server® on WAAS is a jointly developed and supported program from Cisco and Microsoft delivering innovative branch office IT optimization. Read this brochure to learn more. (BROCHURE) VIEW ABSTRACT | GO TO

PODCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 22, 2010 - (Free Research) This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

WEBCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 22, 2010 - (Free Research) This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers by SAP America, Inc. January 23, 2009 - (Free Research) Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Reducing Backup Time and Administration Six-fold by Quantum Corporation January 30, 2009 - (Free Research) The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Monitoring Enterprise-Wide Business Risk by ArcSight, Inc. December 02, 2008 - (Free Research) This paper presents ArcSight EnterpriseView, a solution designed to help customers understand who is on the network, what data they are seeing, and which actions they are taking with that data. While doing so, EnterpriseView provides the context to understand whether the business faces additional risk of data loss, compliance breach, or fraud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Five SIM Pitfalls: Ensuring Successful Security Information Management by SecureWorks June 09, 2009 - (Free Research) This paper was designed to help Security, IT and Compliance professionals in deploying Security Information Management (SIM) tools. It explores the pitfalls that have led to failed projects for other and provides organizations in need of SIM with guidance for ensuring a successful SIM Project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Nota Fiscal Compliance in Brazil : On Demand Service Lowers Risk and Costs by Crossgate February 23, 2010 - (Free Research) According to a new law, Brazilian companies must now comply with Nota Fiscal Eletronica (NF-e). This will gradually replace hard-copy nota fiscals with an electronic counterpart. Since most systems were not designed for such extensive regulation, many companies find it best to leverage a service provider to manage this as an outsourced service. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

As the market turns around... a hot new communications service market emerges by Hewlett-Packard Company November 22, 2009 - (Free Research) Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Server and Storage eBook, Ch 3 - Assess Your Data Center Storage Needs by Dell, Inc. and Intel August 10, 2009 - (Free Research) Servers play a crucial role in daily enterprise operations. But even the most powerful and resilient servers are useless without adequate storage. Storage solutions contain the operating systems, applications and virtual images needed to operate every server. This eBook chapter will help you better understand your data center storage challenges. (EBOOK) VIEW ABSTRACT | GO TO

Interactive Demo: Connected® Online Backup for Desktop/Laptop by Iron Mountain Digital February 11, 2009 - (Free Research) Discover how Connected Online Backup for Desktop/Laptop can provide desktop and laptop data protection, user-friendly data restoration and risk-free automatic back up. (DEMO) VIEW ABSTRACT | GO TO DEMO

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