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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
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The Massachusetts Data Protection Law by SearchSecurity.com & SearchCompliance.com
June 18, 2009 - (Free Research) Massachusetts businesses facing down MA 201 CMR 17.00 can meet the challenge with preparation and execution. Read this e-book to learn more about important topics such as identity theft, data breach prevention, mandatory encryption, and getting ahead of the game where Massachusetts data protection law is concerned.
HP Business Service Management by Hewlett-Packard Company
February 04, 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
Three Keys to Better Data-driven Decisions: What You Should Know… Right Now by SAP America, Inc.
February 2012 - (Free Research) It's time for small to midsized businesses (SMBs) still using outdated business processes and systems to bring their decision-making up to speed with a centralized view of enterprise information. Read this white paper to learn how the right tools can give SMBs the accurate, timely data they need to make informed, strategic business decisions.
Why Virtualization Management Needs Revamping by CA Technologies.
August 2011 - (Free Research) Most enterprises that have deployed virtualization have realized substantial benefits including more agile server consolidation, provisioning, or providing disaster recovery. However, most enterprises are only 30% virtualized. Learn about management and performance measurement tools that help provide further growth in virtualization systems.
Metrics for Social Customer Service by SAP America, Inc.
July 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.
Application Performance Management: The End User is King by CA Technologies.
January 2012 - (Free Research) A key component of operating a successful IT infrastructure is application performance management (APM), for which business transaction management (BTM) plays an important role in ensuring a positive end-user experience. APM helps organizations focus on end-to-end monitoring, measuring, and resolution of end-user problems.
Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
Fundamental Principles of Network Security by APC by Schneider Electric
July 2009 - (Free Research) This paper covers the fundamentals of secure networking systems, including firewalls, network topology and secure protocols.
Aging ERP: When Old ERP is Too Old by Sage Software
January 2012 - (Free Research) This analyst insight looks at the performance of companies that have more recent enterprise resource planning (ERP) implementations and compare them to companies that have systems over 15 years old.
Configuring Security in SQL Server by Global Knowledge
February 2009 - (Free Research) This document focuses on each level of security, starting at the server level and working our way down to database objects such as Server Security, Database Security, Schema Security and Object Security.
The 11 security commandments - Jericho Forum by ComputerWeekly.com
November 2010 - (Free Research) The Jericho Forum commandments define both the areas and the principles that must be observed when planning for a de-perimeterized future.
4G mobile phone (LTE) revenue opportunities for business by ComputerWeekly.com
November 2010 - (Free Research) This Whitepaper is based on Juniper Research’s November 2010 report entitled: “4G LTE Revenue Opportunities: Business Models, Scenarios and Operator Strategies 2010-2015”.
Network Equipment Testing : How to Effectively Manage its Complexity by Fanfare
February 2007 - (Free Research) This report examines the people, process and technology supporting network equipment testing. It provides insight on how various companies measure the value testing delivers during release process. Voke. Inc, also provides recommendations on resolving the growing challenges for testing organizations.
Five Easy Steps to Optimizing Your IT Services by CA Technologies.
December 2011 - (Free Research) IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.
Classification of Data Center Management Software Tools by APC by Schneider Electric
February 2012 - (Free Research) This resource divides the data center management tools into four distinct subsets and provides definitions and examples of each. Learn how you can determine which physical infrastructure management tools are needed to operate a data center.
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