Application Lifecycle Management(ALM) | Authentication / Password Management | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Requirements Management | Availability, Performance and Problem Management | Marketing Management | Identity Management/ User Provisioning | Click Stream Analysis and Reporting | Software Configuration Management (SCM)

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Addressing Deployment Challenges in Enterprise Identity Management by Hitachi ID Systems, Inc. June 02, 2010 - (Free Research) This Hitachi ID white paper describes the major challenges in deploying an enterprise identity management (IdM) system, including data cleansing, role engineering and workflow definition and maintenance. The information presented here is derived from hundreds of deployments performed over many years. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Requirements Definition and Management Part 1 by IBM June 29, 2010 - (Free Research) Join us for this first part of a two-part series discussing how IBM® Rational® helps teams use requirements to create better business driven solutions. (WEBCAST) GO TO WEBCAST

IBM Requirements Definition and Management - Part 2 by IBM June 29, 2010 - (Free Research) Join us to learn how IBM® Rational® helps teams use requirements to create better business driven solutions. (WEBCAST) GO TO WEBCAST

Uptime and the Value of Clustering for Linux Servers by Global Knowledge August 09, 2010 - (Free Research) This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Governance in an IBM Lotus Software Environment by Sherpa Software January 16, 2009 - (Free Research) This document describes concepts and definitions for governance, elements of governance, distinguishing myth from reality, approaches that go beyond "just good enough", control frameworks etc. (IT BRIEFING) VIEW ABSTRACT | GO TO

Increase Your Returns Using Event-Based Marketing by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mastering Global Product Development (GPD) for Business Advantage by Parametric Technology Corp. August 04, 2010 - (Free Research) This paper discusses common GPD challenges and corresponding solution methodologies in the context of PTC technology-enabled best practices derived from numerous customer engagements worldwide.  Read this paper to learn the foundation your company needs to make intelligent, informed decisions regarding initiatives toward global product development. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL v3: Making Business Services Serve the Business by ASG Software Solutions October 01, 2009 - (Free Research) ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Strategic Considerations for Leveraging E-Mail as part of a Cross-Channel Relationship Marketing Strategy by ClickSquared June 28, 2010 - (Free Research) This white paper will discuss how marketers and brand managers should think about e-mail’s role in cross-channel relationship marketing campaigns and offer specific recommendations for enhancing customer engagement, achieving a positive brand experience, and driving incremental revenue. Read this paper to learn so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FACTS® MANAGED CARE SUITE™ by Ebix Health, Inc. January 2001 - (Free Research) The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Alegent Health Implements Courion Solutions to Deliver Access Assurance by Courion Corporation December 2009 - (Free Research) This case study describes how Alegent, a large healthcare system in Nebraska, implemented Courion Solutions to assist with their access assurance needs. Read on to learn what was changed and the benefits that were attained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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