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Driving Sustained Improvements with Supply Chain Metrics and Analytics by SAP America, Inc. January 30, 2012 - (Free Research) Managing today's complex, volatile, global supply chains requires the right set of performance metrics as well as the insight into risks and opportunities that analytics provides. Read this paper to learn how to use the widely-accepted SCOR framework to assess and improve your organization's supply chain performance management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. (EBOOK) VIEW ABSTRACT | GO TO

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Smarter Underwriting: New Strategies for Cost Control and Pricing Precision Using Data Management by FICO December 2011 - (Free Research) While insurers have invested in automating high volume decisions, most are not leveraging advanced analytics and other data-driven strategies to improve pricing decisions and cross-channel opportunities.  In this white paper, FICO describes how to use business rules management systems as a core technology to improve revenue while controlling costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Value of Operations Through Purchase-To-Pay by Ariba, Inc. December 2011 - (Free Research) In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Onboarding suppliers to sustainable supply chain by IBM January 2012 - (Free Research) It is essential to convey sustainability in a meaningful way to manufacturers and clear manner for suppliers. In this tip guide, you will learn best practices for green manufacturing policies, tips for overcoming resistance to green supply chain management and expert insights to identify and manage performance metrics. (EGUIDE) VIEW ABSTRACT | GO TO

IT Management as a service (ITMaaS) 451 Research, November 2011 by Nimsoft, Inc. February 2012 - (Free Research) IT management as a Service (ITMaaS) can help admins increase visibility into their environment, monitor and evaluate performance, and improve the functionality of environments through a cloud delivery model. Discover how ITMaaS delivers essential management tools necessary for optimizing your resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deliver the Digital Lifestyle Anytime, Anywhere, on Any Network - HP Integrity Systems for Convergent Communications Networks by HP and Intel March 2011 - (Free Research) For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Green is Your Storage? by 3PAR June 2008 - (Free Research) In this Videocast, renowned storage expert, Jon Toigo, outlines the Green Data Project, provides an overview of green storage and explores other relevant topics. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Where Does Your Project Fit on the Managed File Transfer Maturity Model? by Ipswitch File Transfer February 2011 - (Free Research) This paper presents the MFT Maturity Model tool to help guide your evaluations, both of your project, as well as of vendors and solutions. This tool will help you best gauge the maturity and sophistication of your project so you can choose the solution and vendor that mostly closely aligns with your requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

#1 BI system for SaaS providers and ISVs by Actuate January 2012 - (Free Research) Learn why six leading software companies are now embedding BIRT into their product for highly customizable, visually rich data analysis and reporting rather than choosing to develop tools of their own. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Inner Circle Guide to Speech Analytics by Calabrio, Inc. January 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eurizon Capital increases value of business information thanks to Business Intelligence solution by Hewlett-Packard Limited January 2012 - (Free Research) Read on to learn more about the benefits of HP's business intelligence and data planning system and how it can reduce total cost of ownership by 30%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Five Easy Steps to Optimizing Your IT Services by CA Technologies. December 2011 - (Free Research) IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Scalability & Deployment Best Practices for the Dell EqualLogic FS7500 NAS System as a File Share Solution by Dell, Inc. November 2011 - (Free Research) This technical whitepaper provides performance and scalability metrics of the Dell EqualLogic FS7500 storage system as a file sharing solution in different operational scenarios. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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