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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Green Storage: Metrics and measurement for management insight With Greg Schulz by IBM December 17, 2009 - (Free Research) This videocast highlights the importance of metrics and measurements for enabling efficient and optimized physical, virtual or cloud data centers and storage. It discusses some different metrics, for example performance, availability/data protection, and capacity/space. It also gives tips for what metrics to use when, where to use them, and why (VIDEO) GO TO

Jaspersoft and eBuilder Create Leading Edge Strategic Management Tool by JasperSoft March 15, 2010 - (Free Research) eBuilder, a provider of Cloud Supply-Chain Management Processes, needed a web-based BI solution to enable clients to swiftly analyze information and make critical business decisions. Jaspersoft’s BI Suite enabled eBuilder to provide visually impactful, easy-to-use strategic measurement and monitoring capabilities for the business B2B supply chain. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Understanding the Business Value of Centralized Virtual Desktops by Hewlett Packard Company and Intel March 10, 2010 - (Free Research) This white paper provides a quantitative measurement of the business value associated with the use of a centralized virtual desktop (CVD) computing architecture. This business value is defined as the expected ROI associated with the successful tactical application of the technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overall Approach To Data Quality ROI by SAP America, Inc. June 02, 2009 - (Free Research) Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Syberworks Learning Management System Product Suite by SyberWorks, Inc. March 01, 2008 - (Free Research) This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective SharePoint Governance: Meeting Business Objectives Through Top-Down SharePoint Administration by AvePoint, Inc. August 01, 2008 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient governance strategy appropriate to their organizational needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 02, 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

BMC Enhances its Performance Assurance for Mainframes solution by BMC Software, Inc. April 17, 2009 - (Free Research) This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Earned Value Lite: Making Earned Value Management Work for Every Project by Oracle Corporation May 01, 2009 - (Free Research) Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen by Talend January 28, 2009 - (Free Research) This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

SAP® BusinessObjects™ Supply Chain Performance Management: Improving Supply Chain Effectivenes by SAP America, Inc. March 15, 2010 - (Free Research) The SAP BusinessObjects Supply Chain Performance Management application helps companies measurably improve supply chain effectiveness, for more responsive supply chain networks and improved cost control. By focusing on the right process metrics, companies can identify and diagnose bottlenecks and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage for PACS - Infrastructure and implementation decisions for managing digital image storage by SearchHealthIT.com and SearchStorage.com March 15, 2010 - (Free Research) For many medical institutions, the expense and management burdens of storing the big files created by picture archiving and communications systems (PACS) are fast growing beyond control. In response, some hospital IT executives are turning to data storage outsourcers. (EBOOK) VIEW ABSTRACT | GO TO

Due Diligence - Why it’s key to your Avaya-Nortel Enterprise by Interactive Intelligence, Inc. March 15, 2010 - (Free Research) In this Needs Assessment will assist by comparing and exploring different scenarios, considering costs, logistics, and risks with each. You will assess the current infrastructure for VoIP-readiness and demo the latest technology available and see the possible “fit” for your organization. Read now to find out more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Magazine* March 2010: Backups Apps Add Missing Pieces by SearchStorage.com March 12, 2010 - (Free Research) Your backup application looks a lot different than it did a few years ago. In the March edition of Storage Magazine, see what new capabilities are being built in by backup vendors plus other storage related articles. (EBOOK) VIEW ABSTRACT | GO TO

Data Loss Prevention Tools: The New Way to Prevent Data Theft by McAfee, Inc. March 05, 2010 - (Free Research) Every security professional knows that implementing a DLP product into a large corporate network is by no means a walk in the park. Check out this podcast for an expert look at the key differentiating features of DLP tools. Also get tips on easing DLP integration in your business, no matter the size. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Health Care IT Mobile Revolution: Strengthen Care and Collaboration by BlackBerry February 25, 2010 - (Free Research) Don’t miss this webcast as it discusses a platform for collaboration, critical alerts, and clinical applications. Find out how you can take advantage of this healthcare solution and provide secure and timely access to colleagues and information, improving the safety and quality of care delivery. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Agent-less Architecture - Beyond Simple Systems Monitoring by Hewlett-Packard Company March 18, 2010 - (Free Research) This webcast explores monitoring challenges that IT pros face.  Gain insight into how to streamline your processes and improve monitoring efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Virtualization on Scale-up Hardware: Red Hat Virtualization on HP ProLiant servers powered by AMD Opteron processors by Red Hat, HP, and AMD March 10, 2010 - (Free Research) Get more utilization from your data center by consolidating with Red Hat Enterprise Virtualization on HP’s powerhouse ProLiant DL785 G6 servers. Discover how by consolidating hundreds of virtual machines onto one server, with no increase in licensing costs, can minimize power consumption and maximize return on investment with less risk. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: Unified Approach to Managing the Virtual Environment by Forsythe December 04, 2009 - (Free Research) In this presentation transcript, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Excelling at Enterprise Carbon Management and Sustainability: An Executive Business Frameworkfor Sustainability 2.0 by SAP America, Inc. March 12, 2010 - (Free Research) This paper describes the market drivers (intelligent operational efficiency, competitive differentiation, sustainable growth) for enterprise carbon management and how companies are implementing strategies to address these current and future developments of next-generation sustainability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Getting to know Linux security vulnerabilities by Trusted Computer Solutions March 12, 2010 - (Free Research) Listen to this expert podcast to learn about some of the most prevalent security risks to Linux environments today. Gain insight into network devices beyond the server system that need security protection. Discover how to tighten your Linux security and minimize long-term information risks. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Tightening up Linux security by Trusted Computer Solutions March 12, 2010 - (Free Research) Watch this expert webcast to learn about some of the most prevalent security risks to Linux environments today. Gain insight into network devices beyond the server system that need security protection. Discover how to tighten your Linux security and minimize long-term information risks. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Comparing the Total Cost of Ownership of SME On-Premises Business Management Applications and SAP Business ByDesign by SAP March 12, 2010 - (Free Research) In this document, we analyze the lifetime cost of ownership for a typical on-premises SME business management system and compare it to the cost of an equivalent SAP Business ByDesign implementation. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

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