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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
NextGen How the FAA Uses FuseSource by FuseSource
December 07, 2011 - (Free Research) Read this paper to find out why the FAA's System Wide Information Management program selected four open source service-oriented architecture (SOA) components to combine with its other development and management tools to create an enterprise infrastructure that will be deployed between 2010 and 2015 to support NextGen satellite air traffic control.
Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Michigan Hospital Improves Patient Care with Healthy Infrastructure by Intel and HP
September 19, 2011 - (Free Research) At Metro Health, doctors use an electronic medical record (EMR) application to look at a patient’s medical history, enter examination notes and diagnoses, write prescriptions and view test results. Learn how Metro Health improved availability and lowered energy bills with a server approach.
Optimizing Service Desk Value by FrontRange Solutions Inc.
December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
Take Complete Control with the Private Cloud by Microsoft Corporation India Pvt Ltd
January 10, 2012 - (Free Research) This exclusive white paper offers a quick checklist that you can use to take the next step to managing and controlling IT across the IT ecosystem to the private cloud. Discover how the private cloud offers many of the same benefits as the public cloud, including self-service, scalability, and elasticity, along with additional security features.
Customer Video - ABD Insurance Group by Riverbed Technology, Inc.
January 12, 2012 - (Free Research) When ABD Insurance & Financial decided to switch its email environment from Lotus Notes to Microsoft Exchange, the company knew it would have to optimize its network. By offering a variety of flexible equipment and applications, Riverbed met the company’s diverse needs for WAN optimization, DR, and replication services.
Speed – HP Technology Consulting Services for HP Business Decision Appliance by HP and Intel
May 26, 2011 - (Free Research) Access this resource to discover how HP Business Decision Appliance can empower your business users with self-service analytics that deliver business insights at a fast speed. Learn how this system can provide data to a wider set of users, easily access and manipulate information for business decisions and speed response to ad-hoc requests.
LAN CAT Pricing Tool / Energy Calculator by Avaya
December 02, 2011 - (Free Research) The Avaya LAN Competitive Analysis Tool (LANCAT) provides a comparison of Avaya products vs. competitors in the industry.
Troubleshooting Made Easy In Linux by Global Knowledge
May 01, 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.
2011 IT Skills and Salary Report by Global Knowledge
March 20, 2011 - (Free Research) This paper examines that while the global economic recession of recent years has largely been replaced by a lethargic recovery, many workers continue to be impacted by job loss, reduction insalary and benefits, or job change.
Cisco IOS Command Shortcuts by Global Knowledge
November 22, 2010 - (Free Research) This white paper contains some tips and shortcuts showing you how the addition of parameters to these Cisco IOS commands will make your life easier.
OSPF Scaling and Summarization by Global Knowledge
November 22, 2010 - (Free Research) This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.
Using VMware vSphere and Windows®7 by Global Knowledge
February 24, 2010 - (Free Research) This white paper is broken down into two major sections, the first and most detailed is about using Windows 7 with the GA (pre-update 1) version of vSphere, and the second is about using View (VMware’s desktop virtualization offering) with Windows 7.
The Power of Virtualization: Consolidated Management Automation by Dell and VMware
May 27, 2010 - (Free Research) Virtualization is one of the hottest topics in enterprise computing today, with advocates promoting benefits including improved business efficiency, cost savings, and mission-critical data and application protection. In this note, we examine opportunities to leverage virtualization to automate consolidation and systems management.
Analyst's take: Kronos Workforce Central return on investment by ComputerWeekly.com
February 25, 2011 - (Free Research) Kronos Workforce Central enables companies to reduce payroll error, reduce human resources management time and cost, and increase employee productivity by providing a centralized system for managing all the facets of the employee lifecycle.The solution can also increase visibility into labor issues and costs for improved decision making.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft
October 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs.
Metrics for Social Customer Service by SAP America, Inc.
July 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems.
The BlackBerry PlayBook tablet’s Good Bones by BlackBerry
December 2011 - (Free Research) Tablets are becoming very popular in the workplace. Choosing the right tablet is not an easy decision. Learn why the BlackBerry PlayBook is the first and only tablet certified for deployment within US federal government agencies.
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