Wireless Technologies and Mobile Computing | Industrial Mobile Computing/ Rugged Handhelds | Mobile Device Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Change and Configuration Management | Availability, Performance and Problem Management | Enterprise Systems Management | Problem Ticket Management | Customer Self-service/ e-Self Help | Virtualization

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The Business Benefits of Cloud-Based Integration-Ready Modules by NTR Global October 12, 2011 - (Free Research) Access this brief resource to learn about an innovative support solution that can optimize your support system and increase end-user satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Scan and Go - Transport Ticketing on the Mobile by ComputerWeekly.com January 14, 2011 - (Free Research) This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Mobile ticketing market analysis, strategic opportunities and forecasts by ComputerWeekly.com March 09, 2011 - (Free Research) This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Made Easy In Linux by Global Knowledge May 01, 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems by Compuware Corporation September 03, 2009 - (Free Research) This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Seven Types of Power Problems by APC by Schneider Electric February 2009 - (Free Research) This white paper will describe the most common types of power disturbances, what can cause them, what they can do to your critical equipment, and how to safeguard your equipment, using the IEEE standards for describing power quality problems (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Troubleshooting Slow Networks with Wireshark by Global Knowledge May 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Sharepoint Insider E-Zine Issue 26 by SearchContentManagement January 2012 - (Free Research) This edition of the SharePoint e-zine, sponsored by AvePoint, examines ways that a sound SharePoint governance plan can help avoid deployment problems, ensuring the success of an implementation. Don Jones discusses how to avoid some of the costs and long-term problems associated with SharePoint growth. (EZINE) VIEW ABSTRACT | GO TO

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation December 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

OSPF Scaling and Summarization by Global Knowledge November 2010 - (Free Research) This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CCNA-Level Troubleshooting by Global Knowledge November 2010 - (Free Research) This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

12 Things to Know When Troubleshooting Your Network by Global Knowledge December 2008 - (Free Research) This white paper addresses twelve common issues that network administrators should examine when troubleshooting network problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Address Translation (NAT) and Port Address Translation by Global Knowledge November 2010 - (Free Research) It’s common today to use private addressing within an Autonomous System (AS), a collection of routers and subnets under a common administrative domain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quantum DXi6500 Family Improves Backup and Restore Performance, DR and Backup in Virtual Environments by Quantum Corporation April 2010 - (Free Research) Considering growing data volumes and an increased demand for quicker backup and easy restore, companies continue to look for the “ideal” backup solution. Read this white paper now to learn about the new Quantum DXi6500 family of backup solutions, which offer deduplication, disk-to-disk performance, DR protection, long-term retention, and much more. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Family of Network-Attached Disk Backup Appliances with Deduplication: Quantum DXi6500 by Quantum Corporation May 2010 - (Free Research) Considering growing data volumes and an increased demand for quicker backup and easy restore, companies continue to look for the “ideal” backup solution. Read this white paper now to learn about the new Quantum DXi6500 family of backup solutions, which offer deduplication, disk-to-disk performance, DR protection, long-term retention, and much more. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Quantum DXi6500 Family of Network-Attached Disk Backup Appliances with Deduplication by Quantum Corporation May 2010 - (Free Research) Considering growing data volumes and an increased demand for quicker backup and easy restore, companies continue to look for the “ideal” backup solution. Read this white paper now to learn about the new Quantum DXi6500 family of backup solutions, which offer deduplication, disk-to-disk performance, DR protection, long-term retention, and much more. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

FAQ Guide: Windows 7 Migrations Provide the Ideal Time to Lock Down Endpoints by Viewfinity December 2011 - (Free Research) Rather than deploying yet another desktop operating system without addressing endpoint security problems, the smarter choice may be to deal with the issue once and for all during your Windows 7 system migrations. In this resource, explore 6 frequently asked questions to help you on your way. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling Fast and Secure Clinician Workflow with One-Touch Desktop Roaming by VMware, Inc. January 2012 - (Free Research) Learn how to maximize electronic medical records (EMR) user adoption by providing fast, convenient, secure access to EMR data across multiple clients, where and when the clinician requests it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Business Intelligence Programs in Mid Market Organizations by SAP America, Inc. May 2011 - (Free Research) This eBook is designed for IT and business professionals as well as business executives involved in BI decisions. It will give readers practical information on how to avoid problems and create successful BI programs in small and medium-sized businesses. (EBOOK) VIEW ABSTRACT | GO TO

Manage & Protect: Using IBM Data Reduction Solutions to Manage More Data with Less Infrastucture by IBM January 2012 - (Free Research) This white paper explores one of the pressing issues for storage administrators today: managing and securing a growing tidal wave of data. It discusses specific problems and describes IBM Tivoli, IBM System Storage, and IBM ProtecTIER solutions that can help address them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Enterprise-Wide Visibility with CA Application Performance Management by CA Technologies. June 2011 - (Free Research) Managing application problems on the mainframe can be inefficient. View this video to understand how a solution that bridges application monitoring across mainframe and distributed systems can aid application performance. Get the information you need to identify and resolve issues sourced to the mainframe from an application perspective. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

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