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Mission Critical Trading Platform: Powered by UniKix Mainframe Rehosting Technology by Clerity March 16, 2010 - (Free Research) To keep up with market change and growing trading volumes in a cost-effective manner, NYSE Euronext rehosts a central clearing and settlement trading platform to open systems servers with UniKix Mainframe Rehosting Software from Clerity. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Whitepaper: Rapid Bottleneck Identification: A Better Way to do Load Testing by Oracle Corporation October 28, 2009 - (Free Research) Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Lifecycle Approach to Systems Quality: Because You Can’t Test in Quality at the End by IBM December 17, 2009 - (Free Research) This white paper looks at approaches for effectively integrating quality management into lifecycle activities and the potential benefits this can deliver for project and business outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rapid Bottleneck Identification - A Better Way to do Load Testing by Oracle Corporation June 01, 2009 - (Free Research) Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Operations: An Automation Odyssey by Kaseya January 21, 2010 - (Free Research) According to Forrester’s new report, 75% of a typical IT budget is spent on maintaining existing systems. By automating routine IT tasks, progressive firms become leaner and more responsive to business conditions. Download this free Forrester report to learn more about the benefits of IT automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri February 23, 2010 - (Free Research) Akorri’s BalancePoint™ software provides unique cross-domain analytics and IT Key Performance Indicators (KPIs) that enable virtual infrastructure optimization at the lowest cost. This paper reviews these analytics and how to apply them to get the most value out of your virtual infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Financial Guide: How to save Money and Create Value in a Tough Economy by Planon January 15, 2009 - (Free Research) Real Estate and Workplace industry metrics and studies strongly suggest that hidden value on the balance sheet can reside within real estate and workplace assets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

High Availability for Desktop Virtualization by Citrix October 26, 2009 - (Free Research) This Implementation Guide shows how to provide high-availability, disaster recovery and business continuity to a XenDesktop environment. The document is divided into the following sections: local availablity, global availability, and disaster recovery/business continuity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC Enhances its Performance Assurance for Mainframes solution by BMC Software, Inc. April 17, 2009 - (Free Research) This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Key to Optimizing VoIP Deployments by Blue Coat December 02, 2008 - (Free Research) To optimize VoIP deployments, Blue Coat is driving a new generation of solutions designed to accelerate converged IP voice and data networks. With Blue Coat's Application Delivery Network (ADN), IT can deploy comprehensive application visibility, security and acceleration technologies to deliver the highest quality VoIP transactions possible. (DATA SHEET) VIEW ABSTRACT | GO TO

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Consolidation & Business Continuity by Blue Coat March 01, 2009 - (Free Research) Consolidating data centers directly affects OPEX by reducing costs -- not only of buildings, but the staff to run the data centers -- as well as reducing the complexity of the network. When consolidation is well architected, it calls for data mirroring, storage replication, and backup processes in order to proactively plan for business continuity. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Achieving Compliance with GSi Code of Connection (CoCo) with Lumension® Solutions by Lumension May 01, 2009 - (Free Research) The aim of the Code of Connection (CoCo) is to develop the trust required both within and between communities, which then allows more effective use of shared systems and services. This paper addresses some of the key challenges of achieving and maintaining compliance with the GSi Code of Connection (CoCo) for the GCSX. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Successful Agile with HP Quality Center by Hewlett-Packard Company February 09, 2010 - (Free Research) Agile software development is quickly becoming the preferred way to build mission-critical software systems. However, if it is not implemented properly customers can run the risk of increasing costs and loss of quality instead of making teams more effective. Read this paper on the proper implementation of agile software development. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation September 01, 2009 - (Free Research) When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Online Training Case Study by SyberWorks, Inc. December 2008 - (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VoIP Vulnerabilities by McAfee, Inc. March 2010 - (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Help Desk vs. Service Desk: Which One is Right for You by Numara Software March 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Master Data Management Projects in Practice - An Information Difference Research Study by Talend December 2009 - (Free Research) Organizations are often turning to Master Data Management as a key enabler in improving the timeliness, quality and reliability of BI with the ultimate goal of improving business performance. This survey report presents recommendations on the "do and don't" of MDM as well as some findings on the use of open source and manual coding in MDM projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Eye: Security Detective for Hire by PowerTech September 2009 - (Free Research) This article will give step-by-step overview of how to deal with some of the most pervasive security threats currently facing IBM Power Systems. It'll help organizations that are struggling to get started with security and act as a 'wake-up call' for those who think that “powering the server on” is all the security they need. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

A New Generation of Branch Office IT Solutions: Has Virtualization Triggered Another Revolution? by Cisco Systems, Inc. September 2008 - (Free Research) Windows Server on WAAS is an exciting new offering that directly addresses the vexing challenge of branch IT – finding the right balance between delivering application performance and availability in the branch, while improving the cost-effectiveness of IT as a whole. Read this analyst report to learn more. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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