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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
Defending Against Downtime in Public Safety Applications by Marathon Technologies
February 11, 2010 - (Free Research) From police departments to local county offices and emergency operations centers, technology is on the front line of public safety. Downtime or data loss for a records system, for example, can jeopardize procedural and legal requirements for casework. This paper outlines 7 key steps for keeping public safety systems running without interruption.
Windows Manufacturer Wins on BlackBerry by BlackBerry
February 18, 2009 - (Free Research) Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution.
Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry
December 01, 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide by Dimension Data
March 16, 2010 - (Free Research) This Magic Quadrant, published on March 3rd, 2010 and authored by Eric Goodness, examines 17 vendors of IT services for business communications systems worldwide. Use it to find the right providers for your needs related to communications-centric managed service and outsourcing relationships or project-based professional services engagements.
Boosting Efficiency with IT Process Automation by CA
June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running.
Security Solutions — Integrated or Compatible? by McAfee, Inc.
July 2007 - (Free Research) Security solutions that are truly integrated can bring clear benefits in terms of reducing management costs and improving overall security, even when using multiple vendors. But not every solution that claims to be integrated actually is. Read this paper to learn more about integrated security solutions and how to cut through the marketing hype.
The Do’s and Don’ts of Data Deduplication by EMC
March 2010 - (Free Research) Data Deduplication continues to gain momentum as one of the most popular backup trends hitting the storage market today. This E-Guide highlights the benefits, as well as key areas to focus on when considering or implementing Data Deduplication, and how to use Data Deduplication in a disk based backup system.
Migration Corner by Cisco Systems, Inc.
October 2009 - (Free Research) What are the business benefits, steps, and best practices of migrating legacy communications systems and applications (mobility, desktop clients, presence, contact center, and conferencing)? Ask, share, and learn basics to advanced from your peers, Cisco, and other experts. Help each other while helping yourself!
Cloud Computing Security: Making Virtual Machines Cloud-Ready by Trend Micro
August 2009 - (Free Research) This paper covers the variation of cloud computing that is also called utility computing, or Infrastructure as a Service (IaaS). It looks at the security implications and challenges that IaaS presents and offers best practices to service providers and enterprises hoping to leverage IaaS to improve their bottom line in this severe economic climate.
Top Ten Things Every DBA Should Know About SQL Server by Global Knowledge
March 2010 - (Free Research) Microsoft SQL Server has evolved over the years as a scalable, robust database management system and is now competing in the VLDB (Very Large Database) space with Oracle and IBM. This white paper outlines some of theimportant fundamentals of Microsoft SQL Server that every DBA should know.
Increase Application Performance with Solid State Disks by Texas Memory Systems, Inc.
March 2010 - (Free Research) Application performance can be dramatically increased using a solid state disk. This Texas Memory Systems’ paper introduces solid state disks and includes a comparison of methods for increased application performance.
System i (IBM iSeries) Management Best Practices -- an Executive Overview by Vision Solutions
January 2007 - (Free Research) System i provides a wealth of data to help analyze performance and storage usage, but System i administration tools make this information cumbersome to access. This white paper offers best practices for selecting third-party system management tools to take full advantage of this information.
Cloud Financials Come of Age by Intacct Corporation
March 2010 - (Free Research) This paper discusses how cloud financial solutions provides a much needed benefit for small to midsize companies. Continue reading to discover the many benefits cloud financial solutions can have for your company.
Evaluating and Contracting for Cloud Financials Best Practice Considerations by Intacct Corporation
March 2010 - (Free Research) Choosing a cloud computing solution can seem like a daunting task. Where do you start? What questions do you ask? What do you specifically need to look out for? This paper answers these questions and more. Continue reading to learn the best practices for choosing a cloud computing solution.
How Cloud Computing Helps Finance Leaders Achieve Greater ROI for Their Companies by Intacct Corporation
March 2010 - (Free Research) In this webcast you'll hear from Frank Colich, vice president of finance with 3TIER, on how his company reduced its financial close time by five days. And Intacct CFO Marc Linden discusses how cloud applications can simplify and streamline any organization. Watch this webcast to learn more about how cloud computing helps gain more ROI.
Preparing for 2010: What Cloud Computing Means to Finance by Intacct Corporation
March 2010 - (Free Research) Making sure your financial management systems areis cost effective is very important is. It’s just as important as increasing the productivity of your limited staff or making sure your financial system can easily scale as your business grows. This webcast will explain how cloud computing can provide a solution that meets all the above factors;.
Enabling The Lean Enterprise: A Three-Tiered Approach to Improving Your Operations by SAP America, Inc.
June 2009 - (Free Research) Recently, many businesses have used lean principles to move from a decentralized corporate management mode to a hybrid model - recognizing that different functions require different levels of centralized management to be efficient and effective. Read this whitepaper to learn a three-tiered approach to improving your operations.
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