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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Defending Against Downtime in Public Safety Applications by Marathon Technologies February 11, 2010 - (Free Research) From police departments to local county offices and emergency operations centers, technology is on the front line of public safety. Downtime or data loss for a records system, for example, can jeopardize procedural and legal requirements for casework. This paper outlines 7 key steps for keeping public safety systems running without interruption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Manufacturer Wins on BlackBerry by BlackBerry February 18, 2009 - (Free Research) Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 01, 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Magic Quadrant for Communications Outsourcing and Professional Services, Worldwide by Dimension Data March 16, 2010 - (Free Research) This Magic Quadrant, published on March 3rd, 2010 and authored by Eric Goodness, examines 17 vendors of IT services for business communications systems worldwide. Use it to find the right providers for your needs related to communications-centric managed service and outsourcing relationships or project-based professional services engagements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Cloud Computing Environment: Reaping the Benefits of Virtualization Requires Management of the Service Value Chain by CA February 19, 2010 - (Free Research) Cloud computing, virtualization, and on-demand solutions are evolving to address the system complexity issues that IT managers deal with every day. Read this paper to learn about the benefits of the cloud computing environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boosting Efficiency with IT Process Automation by CA June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Solutions — Integrated or Compatible? by McAfee, Inc. July 2007 - (Free Research) Security solutions that are truly integrated can bring clear benefits in terms of reducing management costs and improving overall security, even when using multiple vendors. But not every solution that claims to be integrated actually is. Read this paper to learn more about integrated security solutions and how to cut through the marketing hype. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Do’s and Don’ts of Data Deduplication  by EMC March 2010 - (Free Research) Data Deduplication continues to gain momentum as one of the most popular backup trends hitting the storage market today. This E-Guide highlights the benefits, as well as key areas to focus on when considering or implementing Data Deduplication, and how to use Data Deduplication in a disk based backup system. (EGUIDE) VIEW ABSTRACT | GO TO

Migration Corner by Cisco Systems, Inc. October 2009 - (Free Research) What are the business benefits, steps, and best practices of migrating legacy communications systems and applications (mobility, desktop clients, presence, contact center, and conferencing)? Ask, share, and learn basics to advanced from your peers, Cisco, and other experts. Help each other while helping yourself! (INFORMATION CENTER) VIEW ABSTRACT | GO TO

The Systems Management Buyer’s Guide: Five Keys to Low Total Cost of Ownership for Midsized Businesses by Hitachi Data Systems September 2009 - (Free Research) This white paper examines the five key characteristics of software that can meet these challenges successfully, and specifically considers the capability of Hitachi IT Operations Analyzer software to meet these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Hitachi IT Operations Analyzer Software: Smart and simple data center performance and availability monitoring by Hitachi Data Systems June 2009 - (Free Research) Designed to help you streamline IT operations, improve customer service levels, reduce total cost of ownership (TCO) and boost efficiencies, the IT Operations Analyzer is easy to deploy and manage across the data center without specialized training or knowledge. (DATA SHEET) VIEW ABSTRACT | GO TO

Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cloud Computing Security: Making Virtual Machines Cloud-Ready by Trend Micro August 2009 - (Free Research) This paper covers the variation of cloud computing that is also called utility computing, or Infrastructure as a Service (IaaS). It looks at the security implications and challenges that IaaS presents and offers best practices to service providers and enterprises hoping to leverage IaaS to improve their bottom line in this severe economic climate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Ten Things Every DBA Should Know About SQL Server by Global Knowledge March 2010 - (Free Research) Microsoft SQL Server has evolved over the years as a scalable, robust database management system and is now competing in the VLDB (Very Large Database) space with Oracle and IBM.  This white paper outlines some of theimportant fundamentals of Microsoft SQL Server that every DBA should know. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Application Performance with Solid State Disks by Texas Memory Systems, Inc. March 2010 - (Free Research) Application performance can be dramatically increased using a solid state disk. This Texas Memory Systems’ paper introduces solid state disks and includes a comparison of methods for increased application performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

System i (IBM iSeries) Management Best Practices -- an Executive Overview by Vision Solutions January 2007 - (Free Research) System i provides a wealth of data to help analyze performance and storage usage, but System i administration tools make this information cumbersome to access. This white paper offers best practices for selecting third-party system management tools to take full advantage of this information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Financials Come of Age by Intacct Corporation March 2010 - (Free Research) This paper discusses how cloud financial solutions provides a much needed benefit for small to midsize companies. Continue reading to discover the many benefits cloud financial solutions can have for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluating and Contracting for Cloud Financials Best Practice Considerations by Intacct Corporation March 2010 - (Free Research) Choosing a cloud computing solution can seem like a daunting task. Where do you start? What questions do you ask? What do you specifically need to look out for? This paper answers these questions and more. Continue reading to learn the best practices for choosing a cloud computing solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Cloud Computing Helps Finance Leaders Achieve Greater ROI for Their Companies by Intacct Corporation March 2010 - (Free Research) In this webcast you'll hear from Frank Colich, vice president of finance with 3TIER, on how his company reduced its financial close time by five days. And Intacct CFO Marc Linden discusses how cloud applications can simplify and streamline any organization. Watch this webcast to learn more about how cloud computing helps gain more ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Preparing for 2010: What Cloud Computing Means to Finance by Intacct Corporation March 2010 - (Free Research) Making sure your financial management systems areis cost effective is very important is. It’s just as important as increasing the productivity of your limited staff or making sure your financial system can easily scale as your business grows. This webcast will explain how cloud computing can provide a solution that meets all the above factors;. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SAP Maps the Corporate Sustainable Future Enterprise-Wide Sustainability Software Comes of Age by SAP America, Inc. March 2010 - (Free Research) Read this AMR review of how SAP is building a strongly differentiated position in the sustainable software market place – and structuring a compelling platform for growth as the economy recovers and migrates toward a more sustainable and resource-optimized model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling The Lean Enterprise: A Three-Tiered Approach to Improving Your Operations by SAP America, Inc. June 2009 - (Free Research) Recently, many businesses have used lean principles to move from a decentralized corporate management mode to a hybrid model - recognizing that different functions require different levels of centralized management to be efficient and effective. Read this whitepaper to learn a three-tiered approach to improving your operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Lifecycle Approach to Systems Quality: Because You Can’t Test in Quality at the End by IBM December 2009 - (Free Research) This white paper looks at approaches for effectively integrating quality management into lifecycle activities and the potential benefits this can deliver for project and business outcomes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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