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Maximizing Workforce Management with Best-of-Breed Solutions by Kronos Incorporated March 09, 2010 - (Free Research) This paper describes the challenges organizations face in effectively handling workforce management processes and highlights how automation and tools can enable organizations to improve their workforce management processes and thereby deliver benefits to the business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Repair Technicians Switch from Paper to Mobile Workforce Management Solution by BlackBerry December 01, 2009 - (Free Research) AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc. February 11, 2010 - (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The CIO's Guide to Fixed Mobile Convergence by BlackBerry June 12, 2009 - (Free Research) Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Employee Productivity with Cisco® Unified Mobility by Global Knowledge August 27, 2009 - (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sybase MEAP Report Featuring Research From Gartner. Get Yours Now. by Sybase, Inc. February 25, 2010 - (Free Research) If your organization is deploying mobile applications a mobile platform should be part of your IT strategy. Deploying a single enterprise platform that will mobilize your entire workforce can deliver new business value while protecting current IT investments. Get your report featuring research from Gartner now, compliments of Sybase. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Maps the Corporate Sustainable Future Enterprise-Wide Sustainability Software Comes of Age by SAP America, Inc. March 16, 2010 - (Free Research) Read this AMR review of how SAP is building a strongly differentiated position in the sustainable software market place – and structuring a compelling platform for growth as the economy recovers and migrates toward a more sustainable and resource-optimized model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 SAP® Salary Survey: Survey Results and Executive Summary by Panaya, Inc. February 12, 2010 - (Free Research) The earnings of an SAP professional depend on many variables, including the version you are working on, industry, education level, and experience. Panaya conducted this survey to help you compare your SAP talent to industry peers, better understand what drives compensation in this market, and get useful ideas for increasing your value. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows Manufacturer Wins on BlackBerry by BlackBerry February 18, 2009 - (Free Research) Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 26, 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Plain Talk About Training Payment Options: The IT Professional's Guide to Making Smart Training Decisions by Global Knowledge September 21, 2009 - (Free Research) Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VDI Expert Series: Reduce Desktop Management Costs While Increasing IT Security & Agility by Citrix August 27, 2009 - (Free Research) This webcast explores the cost saving benefits of virtual desktops. Gain insight into implementing a more secure and accessible enterprise desktop environment. Discover how this technology has transformed business operations by reducing management and support costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Managing the Dynamic Desktop by Microsoft Corporation India Pvt Ltd May 16, 2008 - (Free Research) Read this paper to learn how System Center desktop solutions enable IT to empower users by streamlining the connection of any authorized user to the applications or resources they need—regardless of their location or connectivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Notebooks Increase Productivity, Enhance Customer Satisfaction, and Have a Reduced Total Cost of Ownership by Dell, Inc. and Intel October 01, 2008 - (Free Research) Read this Forrester analyst report to learn how increased notebook deployments beyond just the road warriors and to the entire enterprise can benefit your company. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Leveraging Rugged Systems to Meet the Needs of Your Mobile Computing Environment by Dell, Inc. January 27, 2010 - (Free Research) Rugged notebooks have improved tremendously over the past few years and more and more companies are using these durable computers to meet their business needs. This webcast discusses the latest trends and features in using rugged systems for your mobile workforce. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ministry Saves $125,000 with Virtualization, Better Supports International Workforce by Dell and Microsoft January 22, 2010 - (Free Research) The IT staff of Joyce Meyer Ministries, an international nonprofit, wanted to reduce server growth while giving remote offices access to corporate applications. Virtualization was the logical option, but VMware was too expensive to deploy remotely. Read this case study to learn about the features and benefits of the Microsoft solution they adopted. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Overcoming CIO Challenges in Global Mobility Management by BlackBerry July 01, 2009 - (Free Research) This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Leveraging Rugged Systems to Meet the Needs of Your Mobile Computing Environment by Dell, Inc. January 27, 2010 - (Free Research) Rugged notebooks have improved tremendously over the past few years and more and more companies are using these durable computers to meet their business needs. This presentation transcript discusses the latest trends and features in using rugged systems for your mobile workforce. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Overcoming Buyer Objections by Intel Technology Provider October 15, 2009 - (Free Research) In this white paper, you'll read about the top objections buyers have for upgrading their current equipment. You'll also hear about the solutions Intel has to offer to help increase the productivity of your workforce, reduce energy consumption, and much more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developer's Guide to Mobile Applications by BlackBerry July 2006 - (Free Research) This document describes how to extend the BlackBerry Enterprise Solution™ using the BlackBerry Mobile Data System™ (BlackBerry MDS™) to provide a mobile workforce with access to a wide range of corporate data and applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Controlling Wireless Costs with any Connection Reporting: Supporting Three Dimensions of Mobile Intelligence by Fiberlink Communications March 2010 - (Free Research) In this white paper we will provide a general overview of Any Connection Reporting. We will then look at specific applications of this technology and see how organizations can use it to solve problems 3G, connectivity plans and so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: Leveraging Rugged Systems to Meet Your Mobile Computing Needs by Dell, Inc. March 2010 - (Free Research) Rugged notebooks have improved tremendously over the past few years and more and more companies are using these durable computers to meet their business needs. This IT Briefing discusses the latest trends and features in using rugged systems for your mobile workforce. (IT BRIEFING) VIEW ABSTRACT | GO TO

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