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Intelligent Response Management Strategies for Managing Demand-Supply Networks by SAP America, Inc. July 31, 2011 - (Free Research) Read this Aberdeen Group report to discover the intelligent response management strategies used by top companies to effectively manage their increasingly complex, global demand-supply networks in 2011's uncertain economic times. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies. September 2008 - (Free Research) In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Client LifeCycle demo by Centennial-Software July 2008 - (Free Research) Enteo has developed a full set of integrated products to manage each step in the system lifecycle; together, they comprise the most efficient solution portfolio in the area of system management today. (DEMO) VIEW ABSTRACT | GO TO DEMO

DB Schenker uses the HP Master Plan as a template for Master Data Management by Hewlett-Packard Limited January 2012 - (Free Research) This case study details how a master data plan allowed DB Schenkey employees to reliably access data from a single, authorised source. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

2011 IT Skills and Salary Report by Global Knowledge March 2011 - (Free Research) This paper examines that while the global economic recession of recent years has largely been replaced by a lethargic recovery, many workers continue to be impacted by job loss, reduction insalary and benefits, or job change. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Adapt your contact center for increased customer satisfaction by inContact January 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

Case Study: For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. January 2012 - (Free Research) Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Fayetteville State University: University Staff Goes Where Work Takes Them by BlackBerry September 2011 - (Free Research) Access this case study to learn how a university implemented the BlackBerry® Mobile Voice System solution to increase customer satisfaction, decrease number of missed calls and simplify IT needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Leverage WFM for exceptional customer experiences by Infor WFM Workbrain December 2011 - (Free Research) Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Apply the power of CRM to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. (EGUIDE) VIEW ABSTRACT | GO TO

Fraud Prevention and Detection for Credit and Debit Card Transactions by ILOG, an IBM Company April 2008 - (Free Research) This white paper examines credit card fraud and details business rules-based fraud prevention and detection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Value of Operations Through Purchase-To-Pay by Ariba, Inc. December 2011 - (Free Research) In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Procurement and Spend Analytics by Oracle Corporation December 2011 - (Free Research) Through complete end-to-end insight into the factors that impact company performance, you can significantly reduce costs, enhance profitability, increase customer satisfaction and gain competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

#1 BI system for SaaS providers and ISVs by Actuate January 2012 - (Free Research) Learn why six leading software companies are now embedding BIRT into their product for highly customizable, visually rich data analysis and reporting rather than choosing to develop tools of their own. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Top 5 Ways to Make IVR Work For You and Your Customers by inContact January 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Inner Circle Guide to Speech Analytics by Calabrio, Inc. January 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Build an adaptive IT infrastructure fit for the future by HP October 2011 - (Free Research) This exclusive case study explores how one organization within the financial industry migrated from old, mainframe technology to HP Integrity Superdome servers in order to respond faster to changing financial markets with an adaptive infrastructure. Learn about the many IT and business improvements they gained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

It's All about the Salesperson: Taking Advantage of Web 2.0 by Oracle Corporation September 2008 - (Free Research) This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is the Future of Business Commerce in Social Media? by Ariba, Inc. December 2011 - (Free Research) In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP FlexBranch Office Solution Transforming Branch Experience by HP and Intel May 2011 - (Free Research) Branch office solutions based upon converged infrastructure can deliver higher levels of security to ensure data protection and prevent costly, damaging breaches. Read this set of documents to learn more about servers, storage and network resources can be safely shared without inhibiting system response and availability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT matters again by ComputerWeekly.com December 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. (IT BRIEFING) VIEW ABSTRACT | GO TO

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Password Management Survey by LEGACY - DO NOT USE - Siber Systems September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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