Business Process Management (BPM) | Business Intelligence Solutions | Enterprise Performance Management/ Balanced Scorecard | Enterprise Information Integration/ Metadata Management | Enterprise Content Management (ECM) | Technology ROI Tools | Grid/ Utility Computing | Project Management Solutions | Availability, Performance and Problem Management | Enterprise Resource Planning (ERP)

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Software Development and Delivery Performance Measurement and Management: Optimizing Business Value in Software by IBM April 14, 2009 - (Free Research) Read this paper to gain insight into a new performance measurement and management solution that identifies business outcomes and aids decision makers in leveraging the software delivery process to drive innovation and accomplish competitive differentiation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Rational Approach to Automation by IBM March 17, 2010 - (Free Research) Learn how team collaboration, task automation, and extensive measurement and analysis can benefit your organization in this white paper, which can help you automate many of your software production and creation activities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Jaspersoft and eBuilder Create Leading Edge Strategic Management Tool by Jaspersoft March 15, 2010 - (Free Research) eBuilder, a provider of Cloud Supply-Chain Management Processes, needed a web-based BI solution to enable clients to swiftly analyze information and make critical business decisions. Jaspersoft’s BI Suite enabled eBuilder to provide visually impactful, easy-to-use strategic measurement and monitoring capabilities for the business B2B supply chain. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Understanding the Business Value of Centralized Virtual Desktops by Hewlett Packard Company and Intel March 10, 2010 - (Free Research) This white paper provides a quantitative measurement of the business value associated with the use of a centralized virtual desktop (CVD) computing architecture. This business value is defined as the expected ROI associated with the successful tactical application of the technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overall Approach To Data Quality ROI by SAP America, Inc. June 02, 2009 - (Free Research) Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Syberworks Learning Management System Product Suite by SyberWorks, Inc. March 01, 2008 - (Free Research) This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective SharePoint Governance: Meeting Business Objectives Through Top-Down SharePoint Administration by AvePoint, Inc. August 01, 2008 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient governance strategy appropriate to their organizational needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 02, 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

BMC Enhances its Performance Assurance for Mainframes solution by BMC Software, Inc. April 17, 2009 - (Free Research) This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Earned Value Lite: Making Earned Value Management Work for Every Project by Oracle Corporation May 01, 2009 - (Free Research) Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boosting Efficiency with IT Process Automation by CA June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Smart Tactics to Build Storage Solutions in Virtual Environments by PC Connection March 2010 - (Free Research) Storage virtualization has become a prominent solution in the IT world by offering continued benefits and a lower cost infrastructure. This webcast examines the benefits and top challenges with storage virtualization and approaches to build storage solutions for virtual environments. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Podcast: Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc. March 2010 - (Free Research) This podcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Role Of Clients in Desktop Virtualization by Hewlett Packard Company and Intel March 2010 - (Free Research) Many businesses fail to realize that desktop virtualization extends far beyond just VDI. This expert E-Guide, brought to you by SearchVirtualDesktop.com and HP, discusses the various types of desktop virtualization currently available. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Decision Checklist: Remote Access by Juniper Networks, Inc. March 2010 - (Free Research) Today’s mobile workforce is putting a priority on selecting the right remote access solution for your organization. We’ll help you decide which best fits your company’s needs and enables your remote workers and partners to securely access the files, systems and networks they need. Read more to find out! (EGUIDE) VIEW ABSTRACT | GO TO

Four Seasons Resort Aviara Speeds Backups, Increases On-site Retention with ExaGrid by ExaGrid Systems, Inc. March 2010 - (Free Research) When Four Seasons Resort Aviara's IT department decided to look for a faster, more reliable approach to backups, they chose a disk-based backup system from ExaGrid after evaluating competing solutions. The ExaGrid works alongside the resort’s backup application, Symantec’s Backup Exec. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BayHealth Medical Center Increases Retention, Improves Disaster Recovery with ExaGrid by ExaGrid Systems, Inc. March 2010 - (Free Research) Bayhealth, and award winning health care company, had been backing up the facility’s data to its storage-area network (SAN) for some time, but without data deduplication, disk space had become a serious issue. To get the disaster recovery coverage they needed, they chose a two-site ExaGrid system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Financial Institution Banks on Disk Backup With Deduplication for Faster, More Efficient Backups by ExaGrid Systems, Inc. March 2010 - (Free Research) When BankWest’s IT department found it more and more difficult to keep up with backup demands using tape, they turned to ExaGrid’s disk-based backup system because of its powerful deduplication technology, its ability to easily scale and low cost. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

7-Eleven Stores Ring Up Better Backups with ExaGrid by ExaGrid Systems, Inc. March 2010 - (Free Research) When 7-Eleven Stores needed a disk-based backup system to streamline its nightly data protection procedures, they turned to a two-site ExaGrid system. Read this case study for the details. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Virtual Backups - Painful Management, Duplication of Work …Or, NOT? by AppAssure Software March 2010 - (Free Research) Companies everywhere are experiencing the cost reductions and process improvements that come with that jump to virtual computing.Yet there’s one critical element of your basic, run-of-the-mill systems administration that hasn’t necessarily gotten easier:  Backup and restore. Learn of the pitfalls in today's multiple, virtual backup perspectives. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Proactively Controlling Access to Patient Data by FoxT July 2009 - (Free Research) In a typical healthcare organization, hundreds to thousands of medical and support staff need to access patient data to do their job. How do you effectively enforce access controls to hospital information systems without hampering medical care efficiency and effectiveness? Read this paper and learn how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beating Web Application Security Threats by thawte Inc. March 2010 - (Free Research) The rapid increase in usage, development and complexity of Web applications has created new opportunities for companies that employ them and hackers who attack them. This handbook delivers up-to-date information on security threats to Web 2.0 and rich Internet applications and expert advice on how to avoid those threats. (EBOOK) VIEW ABSTRACT | GO TO

Smart Tactics to Build Storage Solutions in Virtual Environments by PC Connection February 2010 - (Free Research) Storage virtualization has become a prominent solution in the IT world by offering continued benefits and a lower cost infrastructure. This webcast examines the benefits and top challenges with storage virtualization and approaches to build storage solutions for virtual environments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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