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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Defending Against Downtime in Public Safety Applications by Marathon Technologies February 11, 2010 - (Free Research) From police departments to local county offices and emergency operations centers, technology is on the front line of public safety. Downtime or data loss for a records system, for example, can jeopardize procedural and legal requirements for casework. This paper outlines 7 key steps for keeping public safety systems running without interruption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry February 26, 2009 - (Free Research) In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Windows Manufacturer Wins on BlackBerry by BlackBerry February 18, 2009 - (Free Research) Centra Windows Ltd. was looking to replace a paper system for dispatching and managing work performed by window installation field staff with an automated solution that is more efficient and easily tracked and reflects the optimized processes developed by the business. Read about the features and business benefits of their BlackBerry solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 01, 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Advanced Consulting Enterprises - Mapping Database Solutions to Your Needs by Oracle Corporation January 28, 2009 - (Free Research) Guardianship Program is involved in all decisions like paying bills, medical treatments, rent for each person in its system and to manage this they implemented an Oracle Database and Oracle Developer Tool. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Change Management Best Practices for the Engineering and Construction Industry by Oracle Corporation April 01, 2009 - (Free Research) The purpose of this white paper is to highlight best practices of identifying and managing changes that might occur on a construction project, and provide a process to effectively manage changes on construction projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MES Harmonization in a Multi-Site, Multi-Country and Multi-Cultural Environment: Case Study of a Plant to Enterprise Solution by Atos Origin January 15, 2010 - (Free Research) This white paper portrays a case study of a MES harmonization program started in 2004 at Akzo Nobel Base Chemicals in Europe. The objective of this program is to harmonize all its chemicals plants on one MES platform. The total program encompasses 13 plants located on 7 production sites in 4 European countries. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Developers How to Strategy (Perspective) on Integrating Open Source BI by JasperSoft March 18, 2009 - (Free Research) This guide introduces JasperSoft's application programming interfaces to product and development managers. Learn how JasperSoft's reporting and analytics enhance the quality and value of all applications through seamless integration without the frustration of home-grown and legacy systems that are far too expensive to develop, manage, and maintain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Storage Utilization and Return on Investment: Best Practices by Arrow/HP October 20, 2009 - (Free Research) This webcast gives an overview of several options for HP Proactive Select IT services that address common and recurring events in typical, ever changing storage environments. Tune in to learn more about this exciting, cost- and time-effective IT support solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Citrix and Citrix Ready Partners Enable Virtual Desktops for Every User by Citrix December 28, 2009 - (Free Research) This white paper presents Citrix’s Vision to simplify IT through desktop virtualization and give customers the flexibility to deliver any type of virtual desktop to any user, with one centralized solution. Citrix provides enterprise-class and best-value solutions that make desktop virtualization a mainstream reality for a broad set of use cases. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

User's Guide to Office 2007 - No Need to Wait, Deploy It Now by Global Knowledge December 2008 - (Free Research) It seems we're always dragged kicking and screaming into the newest operating system, programs, or hardware systems. Office 2007 is quite an initial adjustment yet it is one the most functional products from Microsoft in a while. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

3PAR Cloud-Agile Program Case Study: Freudenberg's Hosting Transforms IT From Cost Center to Profit Center by 3PAR January 2010 - (Free Research) Freudenberg IT hasn’t always been satisfied with the performance and efficiency of its own storage environment. The 3PAR® InServ® E200 Storage Server was the perfect solution for FIT’s requirements for more performance, reliability, scalability, and efficiency and fit the company’s overall strategy of using and developing innovative technologies. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Object Persistence and Agile Software Development by Versant Corp. December 2009 - (Free Research) Agile Software Development is one of the most effective methodologies to develop application software. This paper examines and compares RDBMS with several object persistence methods within the context of Agile Software Development by quantifying the impact of these methods on the velocity and success of an agile application development project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White Paper: Windows Server® on WAAS by Cisco Systems, Inc. December 2008 - (Free Research) Windows Server® on WAAS is a jointly developed and supported program from Microsoft and Cisco to optimize branch IT service delivery. Windows Server on WAAS can increase branch employee productivity by delivering LANlike performance of centralized applications and increased efficiency and availability of local IT infrastructure services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Step Up Your Strategy – Fine-Tune Use of Storage Availability Processes as a Part of a Business-Continuity Plan by CDW Corporation September 2009 - (Free Research) Business continuity (BC) and disaster recovery (DR) should be major components of any risk-management strategy. After all, no business wants to be caught unprepared for unforeseen events such as floods, fires, terrorist attacks, power outages or other disturbances. That's why planning and regularly testing BC and DR programs is essential. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Metrics Ensures Success by IFS July 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Finding an Upside in the Downturn with Data Quality by DataFlux Corporation January 2010 - (Free Research) This paper explores how a rigorous data quality program is now a business imperative rather than a luxury. Implemented correctly, it not only gives organizations the agility to better ride out the current recession but also raises their competitiveness when the economy recovers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lean Manufacturing: Five Tips for Reducing Waste in the Supply Chain by Infor August 2009 - (Free Research) Read this paper to learn about the five tips your company can implement to reduce waste in the supply chain and create a successful lean manufacturing program. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Solution Provider Uses Hosted Services to Secure a Significant Deal with Retail Giant by Microsoft June 2009 - (Free Research) CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six weeks, CROSSMARK had to find a partner and launch a joint venture company to persuade the potential client it could make the deadline. Learn how Microsoft solutions got the job done. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Smart Techniques for Application Security: Whitebox + Blackbox Security Testing by IBM March 2010 - (Free Research) Join us for a one-hour Web seminar where members of our security research team will discuss whitebox and blackbox application security testing techniques, highlight how their approaches to vulnerability detection compliment one another and share best practices for embedding application security testing across the software development lifecycle. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How Can Security Management Technologies Help Me with PCI Compliance? by CA August 2009 - (Free Research) Read this paper to learn how CA Security Management provides comprehensive and proven solutions to help achieve PCI compliance by ensuring the privacy of all confidential cardholder information, and detecting and correcting areas of potential exposure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Performance Management: Key to Rapid Response for Today’s Successful Midsize Companies by Oracle Corporation January 2010 - (Free Research) This paper will discuss some of the ways in which the new unpredictability of external market forces has escalated the value of precise internal forecasts and quick decision-making for these companies. Read this paper to learn about Oracle's Enterprise Performance Management technology offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying the Management of Tier 1 ERP Systems for Mid-Sized Companies by Oracle Corporation May 2009 - (Free Research) This white paper will discuss the impact of Tier 1 systems on IT departments in terms of ongoing maintenance, demonstrating that Tier 1 systems make many IT tasks easier, ranging from new-report generation to user training to upgrade management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Tipping Point for Mid-sized Companies: Deciding When to Move to Tier 1 ERP by Oracle Corporation May 2009 - (Free Research) This white paper will focus on debunking the myth that Tier 1 systems make running the business more difficult, while demonstrating that Tier 1 systems can actually make it easier for growing mid-sized companies to do the things they need to do. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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