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Top 5 Ways to Make IVR Work For You and Your Customers by inContact January 18, 2012 - (Free Research) This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adapt your contact center for increased customer satisfaction by inContact January 20, 2012 - (Free Research) This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. (VIDEO) VIEW ABSTRACT | GO TO

Symantec 2011 SMB Disaster Preparedness Survey by Symantec Corporation November 22, 2011 - (Free Research) This white paper features the results of Symantec's second SMB disaster preparedness survey, and provides recommendations to help your organization establish and maintain a successful disaster recovery strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIC 2009 Global Server Hardware and Server OS Reliability Survey by IBM July 25, 2009 - (Free Research) This paper discusses the results of the ITIC 2009 Global Server Hardware and Server OS Reliability Survey which polled C-level executives and IT managers at 400 corporations from 20 countries worldwide. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Integrated Solutions Survey by Dell, Inc. April 26, 2011 - (Free Research) Take the "Virtual Integrated Solutions Survey" and share your input on converged infrastructures, unified fabric & preferred vendors. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

B2B Integration and Collaboration: Strategies for Building a ROI Business Case by IBM November 16, 2011 - (Free Research) Aberdeen conducted a follow-up survey in May 2011 in which over 60 organizations detailed their B2B integration and collaboration issues and challenges - specific focus was given to return on investment (ROI) related issues. This research excerpt summarizes the findings of this survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deliver the Digital Lifestyle Anytime, Anywhere, on Any Network - HP Integrity Systems for Convergent Communications Networks by HP and Intel March 16, 2011 - (Free Research) For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2011 IT Skills and Salary Report by Global Knowledge March 20, 2011 - (Free Research) This paper examines that while the global economic recession of recent years has largely been replaced by a lethargic recovery, many workers continue to be impacted by job loss, reduction insalary and benefits, or job change. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Health Care Business Intelligence and Analytics Report by SearchHealthIT.com September 28, 2011 - (Free Research) Explore the impact of business intelligence in provider settings, and the results of the SearchHealthIT.com reader survey, in this exclusive report. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Smart  Organisations by ComputerWeekly.com October 26, 2011 - (Free Research) Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Password Management Survey by LEGACY - DO NOT USE - Siber Systems September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Master Data Management Projects in Practice - An Information Difference Research Study by Talend December 2009 - (Free Research) Organizations are often turning to Master Data Management as a key enabler in improving the timeliness, quality and reliability of BI with the ultimate goal of improving business performance. This survey report presents recommendations on the "do and don't" of MDM as well as some findings on the use of open source and manual coding in MDM projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Enterprise PC Backup: The New Fundamentals by Copiun February 2011 - (Free Research) Listen to this podcast featuring Senior Analyst from Forrester Research, Rachel Dines to learn why PC backup today is more important than ever and how to solve your PC backup challenges. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Survey: All's Not Well at Endpoints by Autonomy, an HP company (E-mail this company) January 2012 - (Free Research) This white paper is here to help you find an effective, efficient and affordable endpoint data protection solution. By exploring the need for endpoint security and the liabilities associated with not having security practices in place, this paper provides all of the information you need to find a solution that's right for your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com February 2012 - (Free Research) In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster. (EZINE) VIEW ABSTRACT | GO TO

Insecurity of Privileged Users - Global Survey of IT Practitioners by Hewlett-Packard Limited January 2012 - (Free Research) This study, conducted by Ponemon Institue, examines the risks inherent in poor control and oversight of privilege users. View now to uncover the key findings and what can be done to minimize risk. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: BDNA: IT asset management user trend survey by ComputerWeekly.com September 2010 - (Free Research) IT asset management and discovery tools - the user's view. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GeekNet Power eGuide by IBM November 2011 - (Free Research) *UMass Dartmouth Opens the Door to Scientific Discovery With New IBM Technology *With Enhanced POWER7 Systems, IBM Raises the Ceiling, Again Clipper Navigator white paper*Gabriel Consulting Group: 2010-2011 Unix Survey: IBM Tops in Performance*Itanium: Slip/Sliding Away… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Acronis Global Disaster Recovery Index: 2012 by Acronis NEMEA February 2012 - (Free Research) Check out this white paper to learn about the latest trends in disaster recovery and business continuity planning. This paper, featuring the survey results of companies across the globe, discusses recent developments in the DR market space and also attempts to discover the underlying causes of DR failure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: 2010 Data Center Trends by Dell, Inc. and Intel August 2010 - (Free Research) This expert e-guide offers an overview of SearchDataCenter.com's annual Data Center Purchasing Intentions Survey. Get insight into this year's trends around server hardware, operating systems and virtualization. Find out what your IT peers have made top priorities in their data centers this year and much more! (EGUIDE) VIEW ABSTRACT | GO TO

Analytics - the new path to value by IBM November 2011 - (Free Research) To better understand how today's organizations are using analytics, a survey was conducted amongst a global sample of nearly 3,000 executive managers and analysts. Based on the results, this study offers recommendations on how organizations can strengthen their analytics capabilities to achieve a long-term advantage. (EBOOK) GO TO

Presentation Transcript: The Benefits of IBM System x – More Affordable 4M Servers for Small and Mid-sized Businesses by IBM December 2011 - (Free Research) This presentation transcript provides detailed insight into the midmarket customer landscape and explains why servers are recommended over traditional PCs. Access results from recent client surveys and discover affordable platforms for small and medium-sized businesses. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The State of Database Management by IBM June 2008 - (Free Research) Data managers are concerned about managing the explosion of data, and are looking for ways to manage the process. In this survey from IDUG, learn about improving database performance and overall corporate performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies. September 2008 - (Free Research) In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Efficient Data Recovery Demands a Unified Solution by Acronis NEMEA July 2011 - (Free Research) For small business and remote office/branch office IT administrators, the financial and technical challenges of maintaining a comprehensive business continuity solution can be daunting. Read this white paper to learn some solutions that may help you and your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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