Business Process Management (BPM) | Business Intelligence Solutions | Enterprise Resource Planning (ERP) | Enterprise Systems Management | Enterprise Performance Management/ Balanced Scorecard | Virtualization | Availability, Performance and Problem Management | Compliance Management/ Sarbanes-Oxley Compliance | Data Center Management | Change and Configuration Management

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Metrics-Based Sales Productivity – Delivering Dividends for Forward Thinking Sales Organizations by IBM March 05, 2010 - (Free Research) New Sales Performance Management solutions enable sales leaders to align technology to business need and strategy. Read this paper for a series of discussions related to the metrics-based sales productivity solutions that forward thinking sales organizations are employing to harness the power of the pipeline and take advantage of sales analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Financial Guide: How to save Money and Create Value in a Tough Economy by Planon January 15, 2009 - (Free Research) Real Estate and Workplace industry metrics and studies strongly suggest that hidden value on the balance sheet can reside within real estate and workplace assets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Excelling at Enterprise Carbon Management and Sustainability: An Executive Business Frameworkfor Sustainability 2.0 by SAP America, Inc. March 12, 2010 - (Free Research) This paper describes the market drivers (intelligent operational efficiency, competitive differentiation, sustainable growth) for enterprise carbon management and how companies are implementing strategies to address these current and future developments of next-generation sustainability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BI for Business Users: How IT Can Make Business Intelligence Easy for Everyone by IBM April 23, 2009 - (Free Research) This white paper explores how today's advanced business intelligence solutions can put powerful, informative BI information into the hands of more users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Compliant Manufacturing Excellence through Real-time Performance Management by SAP America, Inc. January 23, 2009 - (Free Research) Manufacturers are feeling new pressure on their operations from many directions. Dynamic market needs, increased compliance requirements, more distributed manufacturing operations, rapid product innovation, lean manufacturing, and the transition to new IT technology all manifest themselves on the plant floor and throughout the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 01, 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Evolution of IT Operations by ASG Software Solutions February 22, 2010 - (Free Research) Read this paper to learn how organizations have improved service delivery, and at the same time they have also turned their focus to presenting business value more positively. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining DO-178B Efforts with Klocwork Source Code Analysis by Klocwork March 01, 2009 - (Free Research) Software development teams aiming to achieve DO-178B certification can streamline their efforts with source code analysis tools. In this white paper, learn how the defect, architecture, and metrics analysis capabilities of Klocwork source code analysis can be used to automate time consuming tasks and achieve key objectives of the DO-178B guidance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BMC Enhances its Performance Assurance for Mainframes solution by BMC Software, Inc. April 17, 2009 - (Free Research) This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP® BusinessObjects™ Supply Chain Performance Management: Improving Supply Chain Effectivenes by SAP America, Inc. March 15, 2010 - (Free Research) The SAP BusinessObjects Supply Chain Performance Management application helps companies measurably improve supply chain effectiveness, for more responsive supply chain networks and improved cost control. By focusing on the right process metrics, companies can identify and diagnose bottlenecks and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales and Operations Planning: The Key to Continuous Demand Satisfaction by SAP America, Inc. March 01, 2007 - (Free Research) Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fact or Fiction: Enforcing Change Management and Configuration Management with Tools and Technologies by SearchSecurity.com October 27, 2009 - (Free Research) This podcast educates information security and IT pros on the right tools and technologies to create a solid process that provides the data, insight and metrics you need to meet your compliance and business objectives. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

VMware Monitoring with Microsoft System Center Operations Manager: MTT Reduces Costs by Veeam Software November 10, 2009 - (Free Research) Learn how they used the nworks Management Pack (MP) to centralize monitoring of physical and VMware virtual infrastructures, reduce costs of implementing VMware monitoring, and give them the ability to receive performance metrics specific to the VMware virtual infrastructure. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Going Beyond Simple Infrastructure Monitoring with HP SiteScope by Hewlett-Packard Company March 17, 2010 - (Free Research) This paper will showcase many advanced capabilities of HP SiteScope software that can enable an enterprise to monitor more of its infrastructure, including Simple Network Management Protocol (SNMP) by management information bases (MIB), network bandwidth, script and enterprise application monitors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Satisfaction with Email Archiving Systems by Sunbelt Software January 29, 2010 - (Free Research) Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. This white paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings, to help decision makers in the evaluation process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Infrastructure & IT Operations Management - Free Software Download! by Splunk March 02, 2010 - (Free Research) Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds, instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. Try this 60 day free trial now! (TRIAL SOFTWARE) GO TO

Top Five SIM Pitfalls: Ensuring Successful Security Information Management by SecureWorks June 09, 2009 - (Free Research) This paper was designed to help Security, IT and Compliance professionals in deploying Security Information Management (SIM) tools. It explores the pitfalls that have led to failed projects for other and provides organizations in need of SIM with guidance for ensuring a successful SIM Project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 01, 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 02, 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Making the Case for BPM in 2010 by Lombardi Software December 21, 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Impact of Lean on Consumer Product Manufacturers by SAP America, Inc. February 01, 2007 - (Free Research) Discover the impact of Lean on consumer product manufacturers and gain key tips in implementing successful Lean initiatives across the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Technology and the Lean Enterprise by SAP America, Inc. January 23, 2009 - (Free Research) Examine why manufacturers in the industrial machinery and components industry are looking for the right technology to mount lean initiatives by eliminating waste and nonvalue-added activities. Read case studies of six enterprises who use SAP software to achieve continuous improvement and eliminate waste from operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Operational Excellence: Enabling Sustained Growth : Spotlight on the Americas by SAP America, Inc. January 23, 2009 - (Free Research) Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence for Process Industries: Actionable Insights for Business Decision Makers by SAP America, Inc. January 23, 2009 - (Free Research) Firms in Process Industries have made significant investments in information technology to increase the efficiency of their operations and supply chains. By integrating real-time decision making with mission-critical business processes, smart businesses can set a path for industry leadership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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